[bookport] Re: Aph's Policy Regarding Phone Support
- From: "Michael Massey" <micmey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Sat, 8 Jan 2005 23:56:13 -0700
Hi, Ibrahim. You press the combination of the two key and the b key and
your book port will announce defaults restored and then book port version
2.x ready or something like that.
Michael Massey
----- Original Message -----
From: "Ibrahim Gucukoglu" <igucukoglu@xxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Saturday, January 08, 2005 11:38 AM
Subject: [bookport] Re: Aph's Policy Regarding Phone Support
> Incidentally, how do you do a hard reset of the BookPort?
>
> Warmest, Ibrahim
>
>
> ----- Original Message -----
> From: "Darrell Shandrow" <nu7i@xxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Saturday, January 08, 2005 6:26 PM
> Subject: [bookport] Re: Aph's Policy Regarding Phone Support
>
>
>> Hi Michael,
>>
>> It is extremely tough to provide regular technical support for beta
>> hardware
>> and software, much more so than to support the release product. Beta
>> testers should be assumed to know what they're doing. If you have a
>> critical issue, they want to make sure you report it through the beta
>> channels so that it can be fixed if it turns out to be a bug. They also
>> want to limit the exposure of people outside the beta teams to beta code
>> which probably will change before release.
>>
>> This policy for beta testers is not entirely uncommon and is generally a
>> good idea. I have provided telephone technical support for a
>> manufacturer
>> of (mainstream, non assistive technology) network security equipment, and
>> we
>> had the same policy concerning nonsupport of beta products. We referred
>> such customers to their beta test team contacts or team leads for further
>> assistance.
>>
>> Keep in mind, you can always hard reset your Book Port, uninstall the
>> beta
>> version of its transfer software from your system, and start over with
>> the
>> publicly released firmware and software versions.
>>
>>
>> Darrell Shandrow - Shandrow Communications!
>> Technology consultant/instructor, network/systems administrator!
>> A+, CSSA, Network+!
>> Check out high quality telecommunications services at http://ld.net/?nu7i
>> Wishing you and yours a happy, accessible New Year!
>> Blind Access Now blog: http://nu7i.blogspot.com
>> ----- Original Message -----
>> From: "Michael Massey" <micmey@xxxxxxxxxxx>
>> To: <bookport@xxxxxxxxxxxxx>
>> Sent: Saturday, January 08, 2005 9:23 AM
>> Subject: [bookport] Aph's Policy Regarding Phone Support
>>
>>
>>> Hi. I've been reading all of the post regarding suggestions for
>>> improvements to book port which leads me to these comments.
>>>
>>> I do sincerely wish that APh would reconsider its policy regarding phone
>>> support for those who are using and testing the beta software and
>>> firmware.
>>> However, the policy is the way it is and I will live with it. However,
>>> there were a couple of instances where I needed phone support and could
>>> not
>>> obtain it. Luckily, the problems that cropped up somehow resolved
>>> themselves.
>>>
>>> Do I feel slighted just because those of us who use the beta software
>>> and
>>> firmware can't get phone support? No, indeed not. But as I have stated
>>> in
>>> previous posts, some times a phone call is the only way to solve a
>>> problem
>>> rather than waiting for an e-mail message. When I needed help I needed
>>> it
>>> immediately and couldn't get it. Yes, I am well aware of the policy and
>>> read it before I downloaded the beta software and firmware.
>>>
>>> Michael Massey
>>>
>>>
>>
>>
>>
>
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