Incidentally, how do you do a hard reset of the BookPort? Warmest, Ibrahim ----- Original Message ----- From: "Darrell Shandrow" <nu7i@xxxxxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Saturday, January 08, 2005 6:26 PM Subject: [bookport] Re: Aph's Policy Regarding Phone Support > Hi Michael, > > It is extremely tough to provide regular technical support for beta > hardware > and software, much more so than to support the release product. Beta > testers should be assumed to know what they're doing. If you have a > critical issue, they want to make sure you report it through the beta > channels so that it can be fixed if it turns out to be a bug. They also > want to limit the exposure of people outside the beta teams to beta code > which probably will change before release. > > This policy for beta testers is not entirely uncommon and is generally a > good idea. I have provided telephone technical support for a manufacturer > of (mainstream, non assistive technology) network security equipment, and > we > had the same policy concerning nonsupport of beta products. We referred > such customers to their beta test team contacts or team leads for further > assistance. > > Keep in mind, you can always hard reset your Book Port, uninstall the beta > version of its transfer software from your system, and start over with the > publicly released firmware and software versions. > > > Darrell Shandrow - Shandrow Communications! > Technology consultant/instructor, network/systems administrator! > A+, CSSA, Network+! > Check out high quality telecommunications services at http://ld.net/?nu7i > Wishing you and yours a happy, accessible New Year! > Blind Access Now blog: http://nu7i.blogspot.com > ----- Original Message ----- > From: "Michael Massey" <micmey@xxxxxxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Saturday, January 08, 2005 9:23 AM > Subject: [bookport] Aph's Policy Regarding Phone Support > > >> Hi. I've been reading all of the post regarding suggestions for >> improvements to book port which leads me to these comments. >> >> I do sincerely wish that APh would reconsider its policy regarding phone >> support for those who are using and testing the beta software and >> firmware. >> However, the policy is the way it is and I will live with it. However, >> there were a couple of instances where I needed phone support and could >> not >> obtain it. Luckily, the problems that cropped up somehow resolved >> themselves. >> >> Do I feel slighted just because those of us who use the beta software and >> firmware can't get phone support? No, indeed not. But as I have stated >> in >> previous posts, some times a phone call is the only way to solve a >> problem >> rather than waiting for an e-mail message. When I needed help I needed >> it >> immediately and couldn't get it. Yes, I am well aware of the policy and >> read it before I downloaded the beta software and firmware. >> >> Michael Massey >> >> > > >