[bookport] Re: Aph's Policy Regarding Phone Support
- From: "Michael Massey" <micmey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 10 Jan 2005 03:20:18 -0700
Hi, Robert and Jerry. Thank you so much for your comments. Pamela and the
rest of the support staff are indeed a great bunch of folks.
Michael Massey
----- Original Message -----
From: "Robert Acosta" <boacosta@xxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Sunday, January 09, 2005 7:02 PM
Subject: [bookport] Re: Aph's Policy Regarding Phone Support
> Great comments here jerry. Pamela and the rest of the wonderful people at
> APH are just fabulous.
> ----- Original Message -----
> From: "Jerry Neufeld" <jerry.neufeld@xxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Sunday, January 09, 2005 9:49 AM
> Subject: [bookport] Re: Aph's Policy Regarding Phone Support
>
>
>> Wow! I can scarcely credit what I hear when listening to complaints about
>> APH's telephone support for the BookPort. Without question, the people at
>> A
>> P H are, by far, the most responsive and helpful of any organization or
>> vendor of products for visually-impaired people with whom I have had
>> contact
>> over the last 20 years. I'm all for expressing complaints about real
>> issues
>> but, with all respect, this one hardly counts as that.
>>
>> Best wishes for the new year to all,
>>
>> Jerry
>>
>>
>> ----- Original Message -----
>> From: "Marlaina Lieberg" <marlaina@xxxxxxxxxx>
>> To: <bookport@xxxxxxxxxxxxx>
>> Sent: Saturday, January 08, 2005 1:28 PM
>> Subject: [bookport] Re: Aph's Policy Regarding Phone Support
>>
>>
>>> Michael, what are you talking about? The one time I needed support,
>> Pamela
>>> provided it to me beautifully. So much so that I wrote to request that
>> her
>>> supervisor be made aware of my extreme pleasure with her assistance and
>> the
>>> manner in which she gave it.
>>>
>>> Marlaina Lieberg
>>> ----- Original Message -----
>>> From: "Michael Massey" <micmey@xxxxxxxxxxx>
>>> To: <bookport@xxxxxxxxxxxxx>
>>> Sent: Saturday, January 08, 2005 8:23 AM
>>> Subject: [bookport] Aph's Policy Regarding Phone Support
>>>
>>>
>>> > Hi. I've been reading all of the post regarding suggestions for
>>> > improvements to book port which leads me to these comments.
>>> >
>>> > I do sincerely wish that APh would reconsider its policy regarding
>>> > phone
>>> > support for those who are using and testing the beta software and
>>> firmware.
>>> > However, the policy is the way it is and I will live with it.
>>> > However,
>>> > there were a couple of instances where I needed phone support and
>>> > could
>>> not
>>> > obtain it. Luckily, the problems that cropped up somehow resolved
>>> > themselves.
>>> >
>>> > Do I feel slighted just because those of us who use the beta software
>> and
>>> > firmware can't get phone support? No, indeed not. But as I have
>>> > stated
>>> in
>>> > previous posts, some times a phone call is the only way to solve a
>> problem
>>> > rather than waiting for an e-mail message. When I needed help I
>>> > needed
>> it
>>> > immediately and couldn't get it. Yes, I am well aware of the policy
>>> > and
>>> > read it before I downloaded the beta software and firmware.
>>> >
>>> > Michael Massey
>>> >
>>> >
>>> >
>>> >
>>> > __________ NOD32 1.966 (20050108) Information __________
>>> >
>>> > This message was checked by NOD32 antivirus system.
>>> > http://www.nod32.com
>>> >
>>> >
>>>
>>>
>>
>>
>>
>
>
>
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