[bookport] Re: Aph's Policy Regarding Phone Support
- From: "Walt Smith" <walt@xxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Sun, 9 Jan 2005 10:21:01 -0500
I thought that the last time this came up here on the list, Larry indicated
that support was available, but I no longer have his message.
----- Original Message -----
From: "Marlaina Lieberg" <marlaina@xxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Saturday, January 08, 2005 1:28 PM
Subject: [bookport] Re: Aph's Policy Regarding Phone Support
Michael, what are you talking about? The one time I needed support, Pamela
provided it to me beautifully. So much so that I wrote to request that her
supervisor be made aware of my extreme pleasure with her assistance and the
manner in which she gave it.
Marlaina Lieberg
----- Original Message -----
From: "Michael Massey" <micmey@xxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Saturday, January 08, 2005 8:23 AM
Subject: [bookport] Aph's Policy Regarding Phone Support
> Hi. I've been reading all of the post regarding suggestions for
> improvements to book port which leads me to these comments.
>
> I do sincerely wish that APh would reconsider its policy regarding phone
> support for those who are using and testing the beta software and
firmware.
> However, the policy is the way it is and I will live with it. However,
> there were a couple of instances where I needed phone support and could
not
> obtain it. Luckily, the problems that cropped up somehow resolved
> themselves.
>
> Do I feel slighted just because those of us who use the beta software and
> firmware can't get phone support? No, indeed not. But as I have stated
in
> previous posts, some times a phone call is the only way to solve a problem
> rather than waiting for an e-mail message. When I needed help I needed it
> immediately and couldn't get it. Yes, I am well aware of the policy and
> read it before I downloaded the beta software and firmware.
>
> Michael Massey
>
>
>
>
> __________ NOD32 1.966 (20050108) Information __________
>
> This message was checked by NOD32 antivirus system.
> http://www.nod32.com
>
>
Other related posts:
