OK, I've been silent, but now, I must speak.
True. I think too often, we speak too prematurely about these things--way
before we should; not taking into account problems that may arise. I
think certain individuals mean well, but tend to be overzelous with their
timelines. If it were up to me, I never would have gone on that program
and said all of that. That is one of the annoyances I continually have to
deal with in my job. I think Larry blieves he can do those things in his
mind, however, it has to come forward and come into being. It might be
better to say, "we'd like it to be in this timeframe, or we hope it'll be
in a given time, but it has to be worked out." As you might imagine, I
see both sides. There's advantages in talking and not talking.
With that said, in our defense, I'd also like to say that whenever you all
ask if there's anything new and I say, "No," or that things have been
pushed back to a later date, that is essentially what I am saying that we
have run into some glitches--why else would you not meet your deadline.
As for what the glitches are, I'm not at liberty to say--even if I knew.
This issue comes up at least once a week on this list alone and every
time, I have answered as honestly as I can! I truly don't know what more
I can say! As stated before, although we are guilty of talking too soon,
you will not find any documentation or other information listed on our
site until the product is ready (that's one thing we do right). Afterall,
if we did, we would still be criticized, just as we are now! Believe me,
I'm as anxious as you are for the thing to come out, so that I can talk
about what is and not about what isn't. However, I can assure you that as
soon as I know when the testing will begin or have something I can speak
of, rest assured--I'll do it! The last I heard was that Book Port 2 will
be ready in November (Early or Late, I don't know; they didn't say). So,
that means one of two things: Either it will, in fact, come out in
November, with very little time for us to test (much to my chagrin), or it
won't come out in November, but'll be pushed back to the first of the
year, which is what I've been saying, just because I've worked here long
enough to know how these things usually go down. Again, that's my guess
as to when it'll be released. However, I've been wrong before. That's
why I frowned, when I listened to the Main Menu show and heard those dates
mentioned. There's more I can say, but I've said too much already!
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
sseric57@xxxxxxxxx 09/11/07 12:35PM >>>
The mistake is not following up with simple: "We've had another glitch
(not
necessarily specified)." Anything beyond that is option. But, not saying
anything is unacceptable business, not to speak of good manners.
