[blindeudora] Re: Corrupted E-mail Causes Eudora to Freeze
- From: Larry Gassman <lgsinger@xxxxxxxxxxxxx>
- To: blindeudora@xxxxxxxxxxxxx
- Date: Sun, 17 Apr 2005 07:45:53 -0700
Edward,
Thank you!
I haven't written them yet, but intend to sometime this week.
BTW, I joined a form for technical support on the Eudora page, and sent
out a post when I still had the corrupted message problem.
That was Thursday evening, and still, not one response from anyone on that
form.
Larry
At 10:33 AM 4-16-2005, you wrote:
>Hi Larry,
>
>Why don't you send the problem you were having and your solution to the
>good folks at Qualcom. I've had similar experiences with messages having
>all kinds of pictures and links in them but I've usually been able to
>delete them after restarting Eudora. Maybe it'll help them make some
>improvements.
>
>Take care,
>Ed Przybylek
>
>At 01:05 AM 4/16/2005, you wrote:
> > When downloading messages on Monday April 11, 2005, I
> >began to notice that
> >my outgoing messages were not being sent. Later, I was unable to even get
> >into my inbox without Eudora freezing completely. It would do this both
> >with JAWS running and with JAWS disabled.
> >
> >I thought that it was a corrupted message in my server, but when I checked
> >and deleted a few, I found Eudora still would not function in any way.
> >So I assumed the junk message at the bottom of the list in my inbox was
> >corrupted. This caused the program to freeze. We saw an error message
> >which said, "Program not responding." Deleting the errant message was not
> >possible because the program was frozen as soon as the inbox was displayed.
> >
> >After trying many different ideas, I mentioned that I would gladly rebuild
> >my mailbox from scratch if I could retrieve those messages already inside.
> >My sighted friend thought for a moment, and remembered that he had used
> >Microsoft Word to recover text from almost any file. He thought we might be
> >able to view the inbox this way and perhaps delete the offending message.
> >
> >So we launched Word, went to the "File" menu, selected "Open" and then
> >selected the "All Files" format. Then we navigated to Eudora's inbox file
> >which we found at C:\Program Files\Qualcomm\Eudora\inbox. When we pressed
> >"Enter" all of the messages appeared in the Word document. We checked the
> >messages at the top of the list to determine their format, and then selected
> >the offending message at the bottom which had a lot of headers plus HTML,
> >then deleted it. Then we saved the document using the File/Save command
> >instead of the File/Save As command. This was done so that the inbox file
> >would retain its original format and still link up with Eudora. When we
> >went back to Eudora, the inbox came up with all messages intact, except for
> >the bad one which had been deleted using Word.
> >
> >By the way, when I go to <http://www.mail2web.com/>http://www.mail2web.com
> >it tells me that I don't
> >have any messages, even though I can see the messages when I go to
> ><http://www.sbc.yahoo.com/>http://www.sbc.yahoo.com to read messages
> >straight from the server. We
> >haven't figured this out yet, but at least I now know that I can see my
> >e-mail via Yahoo if I have any further problems with Eudora.
> >I have DSL, not dial up. My wife also has the same problem when going to
> >mail to web.
> >
> >Larry gassman
> >
> >
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> > field
>
>
>
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