Hi Evan, Thanks for writing in. To answer your question, all the outsourcers do have guidelines on book processing including how to protect chapter headings etc. They do process a very high volume of books and are definitely not infallible, so if there are errors that you or other volunteers are noticing, please do file a quality report if you are able to so that we can address it either at the individual book level or if is something more widespread at the training level. Warm regards, Pavi Pavi Mehta Volunteer Coordinator, Bookshare Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3459 pavim@xxxxxxxxxxxx www.benetech.org The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of EVAN REESE Sent: Friday, May 08, 2009 7:34 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Missing story titles Hmmm, if I'm at the point where I'm missing the beginning of a new chapter or worse, the beginning of a new story, I go to bed or do something else until my mind is ready to stay on the book. More to the point is that apparently noone at Bookshare bothered to tell Daproim Africa how to protect section headings in books. Which seems strange to me, given the amount of bandwidth that has been devoted to this topic on this list. Makes me wonder how familiar those who communicate with the outsourcers are with how books get into the collection, especially about issues that can affect quality such as section headings being stripped unless they are protected in some way. Anyone from the staff who has spent much time on this list would have known to tell them to take care of that. Currently, I see that D.A. has added 1,032 books to the collection. If they were not told about protecting headings, then I wonder what the chances are that any of the other outsourcers were advised about this. Which means that there may well be thousands upon thousands of books, fairly recently added books, that will be missing chapter titles, story titles, etc. I certainly hope that this is not the case. Evan ----- Original Message ----- From: Rogerbailey81@xxxxxxx To: bksvol-discuss@xxxxxxxxxxxxx Sent: Friday, May 08, 2009 7:55 PM Subject: [bksvol-discuss] Re: Missing story titles Sometimes even with the titles there I somehow miss them. In fact, even with human narrated NLS books they have managed to slip by me. I am inclined to think that we need an announcement something like this: "Attention! Attention! Attention! A new story is about to start! Prepare yourself to switch gears. The last story has ended! Read on and you will be reading another story!" "Philosophers have merely interpreted the world in various ways; the point is to change it." Karl Marx table with 2 columns and 6 rows Subj: [bksvol-discuss] Missing story titles Date: 5/8/2009 6:06:53 PM Eastern Daylight Time From: rwiley@xxxxxxxxxxxxx Reply-to: bksvol-discuss@xxxxxxxxxxxxx To: bksvol-discuss@xxxxxxxxxxxxx Sent from the Internet (Details) table end I am currently reading "Ingathering: The Complete People Stories of Zenna Henderson". This is a book of short stories, and, dammit, some of the story titles are missing. There's nothing more disparaging than to be reading a story and have something surrealistic happen only to find out it's a different story. We had this problem with the old stripper but I thought her younger daughter had learned better. Can't engineering fix something as minor as a story title? Bob (mad as a wet hen)! "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."--Margaret Mead ************** Remember Mom this Mother's Day! Find a florist near you now. (http://yellowpages.aol.com/search?query=florist&ncid=emlcntusyelp000000 06)