Michelle, It is all about volume and contract pricing. For the small business owner, it boils down to what you are willing to sacrifice and how little money you are willing to work for, for the time spent. As an example. If your design was, lets say, 5000 stitches, no thread breaks and no complications, sew time alone would be 5 min apiece at an average of 1000 stitches per minute. That is 500 minutes= 8hrs 20 minutes. Now add in your time for ordering, receiving and unpacking, setting up the design and the machine, hooping, unhooping, trimming, cost of your backing and bobbins all of your overhead etc, etc........figure all this out and see what your hourly wage would be after all the overhead is subtracted......it may surprise you..... In short I often wonder how wonder how they can undercut the little guy so much because the big dogs still have all the setup, hooping, trimming, etc, etc, etc, to do and the only time saved is in the actual sew time using multiple or multi-head machines, even for them..... they are willing to undercut and pick up the loss by just capturing the volume market..... Rod ----- Original Message ----- From: Michele Zimmer To: amayausers@xxxxxxxxxxxxx Sent: Wednesday, July 09, 2008 8:27 AM Subject: [amayausers.com] large orders I have someone that called for a quote on 100 shirts. I have only one machine and the design is just part of a column, like a cement pillar, and lettering, I told her I'd charge her $10 for the design set up because the column wasn't going to be that hard to digitize and off the top of my head, $4 per shirt not having the slighted idea on how many stitches it would be. She said my digitizing fee was better, but my embroidery price was higher, they quoted her 2.75 per shirt. How do people do this? And am I wrong in not saying I would do the same thing? I'm actually thinking of calling her back and telling her the digitizing setup would be free and 3.25 per shirt. What do you think. I'd hate to lose out on 300.00, but that will be a lot more work for me because of only one machine and I'm sure the other company that quoted her had more. Michele Zimmer Carefree Creations Michele@xxxxxxxxxxxxxxxxxxxxx www.CarefreeCreations.com