[amayausers] Re: New to Amayas - Did We Make A Mistake?
- From: "Brookside Designs" <vendors@xxxxxxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Sat, 10 Sep 2005 17:43:11 -0400
I want to thank everyone who responded to my inquiry, but most of all I want
to thank Don McCreadie from Melco. We called him about the problems we were
having and all the horror stories we've heard about the Amaya's. He went
right into action and sent out a tech and a trainer the very next day. He
also helped us out on pricing on various items like software and threads
that needed updating since everything we had was made for our Barudan
machine.
I'm very glad to report that as of today we went into full production with
our new Amaya's and we couldn't be happier with their performance. Special
thanks go to Frank Davis, our tech and Kathie Gimeno our trainer. They
helped take the 'mystery' out of the Amaya and we have sewn everything from
jacket backs to caps today with no problems at all. I remember when we
first purchased our Barudan machine and had problems getting started in the
field and getting our Barudan to work. We never got the type of attention
and support Melco gave us this past week. We are new Melco converts and
can't imagine going with any other company for any future purchases.
Again, thanks to all and we'll be 'watching' the list for any other pointers
people may have.
Kip Biddle, partner
Brookside Designs
10255 Poags Hole Road
Dansville, New York 14437
Tel: 585-335-6162
Toll Free: 1-888-335-6162
Fax: 585-335-8150
email: kip@xxxxxxxxxxxxxxxxxxxx
Web Site: www.brooksidedesigns.com
----- Original Message -----
From: Brookside <mailto:vendors@xxxxxxxxxxxxxxxxxxxx> Designs
To: amayausers@xxxxxxxxxxxxx
Sent: Monday, September 05, 2005 7:44 PM
Subject: [amayausers] New to Amayas - Did We Make A Mistake?
Hello All -
We just purchased three new Amaya's and are having a dickens of a time
getting them to run without any threads, needles or plastic parts breaking!
For the past five years we've been using a Barudan 1-head machine and it was
time for us to upgrade our capacity. My wife does the majority of the
embroidering and she wanted the Amaya's. I didn't question this and we went
that route after seeing them run at a show.
We've had them for about 10 days now. My question to everyone is how long
does the 'learning curve' last until we can start running reliable
production. We're a very small shop in the fact that it's only my wife and
me. We've dedicated about five 12 hour days now of running designs that
we've already had set up for our Barudan machine so that they look just as
good coming from the Amaya's. (I was really hoping for better, but I'll
settle at this point). We really can't afford to spend much more 'playing'
time with them.
Can anyone who was an establish embroiderer before purchasing their Amaya's
lend us any insight?
Kip Biddle
Brookside Designs
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