Ok, here is some info. I would like to point out that although Melco does look at all constructive comments sometimes there are problems that are difficult if not impossible for them to re-create and therefore makes it difficult to have a solution when they can't make the problem happen. Sometimes different computers act differently because of software that could be effecting other software, etc. Melco has a full engineering department that works diligently to make things work better for us, the customer but nobody is perfect. Everyone is entitled to their opinion and mine is that Melco makes a great effort to help us out. If you don't agree with that then you have that right and I am sure something happened to make you feel that way but the fact remains that Melco has been in business for a long time and continues to be on the cutting edge of embroidery and I feel there is a reason for that. There is an Amaya@xxxxxxxxx address you can send to, there is also the www.melco.com WEB site with the Contact Melco Page.. all Constructive Comments are looked at, and there is the "Let Melco know how we are doing. Click on the following link and give us your feedback." http://feedback.melco.com/ as well. Aaron Sargent The Linen Barn linen@xxxxxxxxxxx 541-770-2957 Medford, OR ----- Original Message ----- From: "Tom Ladow" <tcladow@xxxxxxxxxxxxxxxxxxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Friday, May 12, 2006 2:19 PM Subject: [amayausers] Re: Loading Designs > What email do you use for sending this concerns to Melco? > > Thanks > > Tom L. > Creative Promotions