[amayausers.com] Re: Does Melco ignore their customers?
- From: "Metro Monograms" <metromonograms@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Tue, 03 Jun 2008 19:04:59 -0400
Well, just to add another voice to the chorus in case someone from Melco
corporate is lurking, the last email/contact I had with Melco corporate was
when my initial order was backordered on a hoop. I had to initiate the
inquiry on that one as well. Never an email about weekly sales, I have to
check the website which is infrequent unless I am getting low on supplies.
They (Melco) would/could increase their supply sales by sending those flyers
out via email I would think. I did receive a response from my sales rep
regarding the Melcojet or whatever they call the DTG printer, but that was
it.
A little "schmoozing" can go a long way in customer relations!
Steve
MetroMonograms
Greenbelt, MD
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Steve Cohen
Sent: Tuesday, June 03, 2008 6:56 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers.com] Re: Does Melco ignore their customers?
I have two salespeople since my original one (Don McCreadie) is totally
worthless. I ended up calling Gerald, salesrep in the southeast who referred
me to one in Denver. It's pretty sad that some sales reps don't return calls
or answer emails. My new salesrep Daryl is very good at handling emails and
helping solve problems but no has ever called me.
Gerald is the best salesperson at Melco and it's really too bad he doesn't
serve Maryland anymore and he even goes out of his way to help people that
aren't even in his territory.
_____
From: JerryNiez@xxxxxxx
Date: Tue, 3 Jun 2008 11:28:07 -0400
Subject: [amayausers.com] Does Melco ignore their customers?
To: info@xxxxxxxxx; AMAYAUSERS@xxxxxxxxxxxxx
Subject: [amayausers.com] Re: Melco ignoring anyone else?
I just read several posting on AmayaUsers.com complaining about the lack of
communications from Melco Corparate. When I purchased our machines in 2004
I suggested a monthly news letter with a "Tip of the Month." You could
include a special buy of the month too. The Group also mentioned a lack of
communication from the sales rep. I can attest to that. I HAVE NEVER BEEN
CALLED BY MY SALES REP. Once she had the sale she disappeared with my money
and was never heard from again.
Jerry Niezgoda
Traverse City, MI
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