Maybe its an east coast / west coast thing :) Sounds like the west coast wins this round... I think every company include my own can be picked apart for missing the little details sometimes. As for Melco I think the sentiment I am reading is that they might be missing some sales by keeping more in tune with existing customers. I haven't been impressed with the outreach of non solicited support but I will say this when ever I have called or e-mailed and asked for help in any fashion My rep (Haven) and all others I have been in contact with have been more than adequate about making sure my needs were met and my questions were answered. Maybe they will see the merits of ongoing contact maybe not, but this post seems to be going nowhere but a good place to vent. I'm going back to the machines and make some money... Sincerely, Ron Vinyard Body Cover Design 420 SW H Street Grants Pass, OR 97526-2532 541-471-1504 1-888-435-0176 Fax 541-471-0427 www.bodycoverdesign.com ----- Original Message ----- From: JerryNiez@xxxxxxx To: info@xxxxxxxxx ; AMAYAUSERS@xxxxxxxxxxxxx Sent: Tuesday, June 03, 2008 8:28 AM Subject: [amayausers.com] Does Melco ignore their customers? Subject: [amayausers.com] Re: Melco ignoring anyone else? I just read several posting on AmayaUsers.com complaining about the lack of communications from Melco Corparate. When I purchased our machines in 2004 I suggested a monthly news letter with a "Tip of the Month." You could include a special buy of the month too. The Group also mentioned a lack of communication from the sales rep. I can attest to that. I HAVE NEVER BEEN CALLED BY MY SALES REP. Once she had the sale she disappeared with my money and was never heard from again. Jerry Niezgoda Traverse City, MI ------------------------------------------------------------------------------ Get trade secrets for amazing burgers. Watch "Cooking with Tyler Florence" on AOL Food. ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.24.6/1480 - Release Date: 6/3/2008 7:00 AM