Janel, I know your out there somewhere! Was wondering if you could look at a design for me. My digitizer did this for me. I never have any problem with anything he does but this design will not sew with out thread breaks. It also loops at the top of the E's and Z like its not tying off or something. I know this company does not use design shop software. Does that make a difference if a design is not digitized through design shop? I told my guy it was not right and he said it was my machine. If you have time and could look i would be grateful. Regards, Beverly Thompson Perdido Beach Embroidery