Surely it should't matter if only the one screenreader is running. I have NVDA and Window-eyes on this machine with no problem. ----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, March 28, 2012 2:25 PM Subject: [access-uk] Re: blame where due
Dolphin products and Jaws will not work on the same computer and I sadly learned this so my Jaws 11 is gathering dust in a cupboard in favour of Supernova which gives me magnification and speech.-----Original message----- From: Jackie Cairns Sent: 28/03/2012, 1:51 pm To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: blame where due Hi Hazel Before I try to give you a couple of suggestions, please let me make itcategorically clear to all that I personally have no axe to grind with S andS or, for that matter, with any other dealer in the UK. My beef is with Freedom themselves, and I won't go any further with that or I might end up in court for libel or something knowing them.Firstly, in fairness to S and S technical support, they are a great bunch ofguys. Will and Tris, in particular, will really go the extra mile for customers, I know that as I've worked with them. I also know that they would have called you back as this is now the policy under Glenn Tookey's reign. It never used to be, but it definitely is the case that they will ring you back if you ask them to.Now I'm definitely no JAWS or other screen reader expert, so let's get thatout of the way here and now, (smile). But I wonder if one of your other screen readers is clashing with JAWS. You say, for example, that you have Dolphin Guide, System Access and NVDA on the same machine. It just occursto me that you may have unloaded one and loaded JAWS without restarting themachine from fresh? I'm sure support will have checked that with you, but if I were to use one screen reader, then go to another, I might boot the computer just to make sure it's not going to play silly buggers with me on the Internet or something. There is no reason why it should, but I know Dolphin products don't always run happily alongside JAWS, hence the suggestion?As support have advised, however, that your JAWS settings are correct, theywould know better than the likes of me. Nevertheless, in your shoes, and given you've paid for an upgrade that is clearly not working, I wouldn't leave it at that. So I hope you can resolve the problem soon. Not much help I'm afraid, but fingers crossed you get there in the end. Kind Regards, Jackie Cairns -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf OfHazel & Kim Darvell Sent: 28 March 2012 13:35 To: access u k Subject: [access-uk] blame where due Hello to allI think I need to get this off my chest so anyone not wanting to hear a goodmoan then please feel free to turn a deaf ear to the following. I am a firm believer of putting blame where it's needed so here goes. We have been running Jaws 11 on our desktop for a number of years with notrouble so when I decided to get myself a laptop early last year I too usedJaws 11 and could do all the usual things.A few weeks ago I installed on the laptop Jaws 13, unlucky for some and thatwas me. All has been installed correctly but can I use it ? not on your life. I can no longer shop online or do anything on web pages.Instead of saying the word link I get this annoying click, and it won't saywhat the link is.I then had the bright idea to contact Sight & Sound and spent one and a halfhours with them on remote support, this was a call that was charged for as it was over the 59 mins .What a waste of time and money, all they did was change the sound that eachlink made, now it sounds like there is a great big bee stuck in the speakers. The Issue on Jaws reading too much info could not be resolved and their parting advice was to report to Sainsburys that they had a problem with their website. This I suggested to Sainsburys. That evening I had a gut feeling about all this. I went onto the desktop and tried all our usual sites with the following screenreaders. Jaws 11 System Access. Dolphin Guide N V D All these worked a treat. The next day I contacted Sainsburys . to tell them there was no problem with their website . Many software companies we deal with for accessible technology are too quick in blaming other people for the problems which they themselves areresponsible for I have been told all the settings with Jaws are all correct.In future we will get a demo of any new version before spending out shed loads of money. I feel better for that but it doesn't help with my present situation. Take care Hazel ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq__________ Information from ESET NOD32 Antivirus, version of virus signature database 7006 (20120328) __________The message was checked by ESET NOD32 Antivirus. http://www.eset.com
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