[access-uk] Re: blame where due
- From: "Clive Lever" <clive.lever@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 28 Mar 2012 14:43:53 +0100
Hello Hazel,
on the face of it this sounds like a real carping whinge (smile), but thanks
for sending. At work we are about to upgrade my PC from Jaws 11 to Jaws 13, and
your message has prompted me to recommend that we first try a demo of 13 before
spending out. You may have just saved my employers some dosh.
Ta,
Clive
----- Original Message -----
From: Hazel & Kim Darvell
To: access u k
Sent: Wednesday, March 28, 2012 1:35 PM
Subject: [access-uk] blame where due
Hello to all
I think I need to get this off my chest so anyone not wanting to hear a good
moan then please feel free to turn a deaf ear to the following.
I am a firm believer of putting blame where it's needed so here goes.
We have been running Jaws 11 on our desktop for a number of years with no
trouble so when I decided to get myself a laptop early last year I too used
Jaws 11 and could do all the usual things.
A few weeks ago I installed on the laptop Jaws 13, unlucky for some and that
was me.
All has been installed correctly but can I use it ? not on your life.
I can no longer shop online or do anything on web pages.
Instead of saying the word link I get this annoying click, and it won't say
what the link is.
I then had the bright idea to contact Sight & Sound and spent one and a half
hours with them on remote support, this was a call that was charged for as it
was over the 59 mins .
What a waste of time and money, all they did was change the sound that each
link made, now it sounds like there is a great big bee stuck in the speakers.
The Issue on Jaws reading too much info could not be resolved and their
parting advice was to report to Sainsburys that they had a problem with their
website.
This I suggested to Sainsburys.
That evening I had a gut feeling about all this.
I went onto the desktop and tried all our usual sites with the following
screenreaders.
Jaws 11
System Access.
Dolphin Guide
N V D
All these worked a treat.
The next day I contacted Sainsburys . to tell them there was no problem with
their website .
Many software companies we deal with for accessible technology are too quick
in blaming other people for the problems which they themselves are responsible
for
I have been told all the settings with Jaws are all correct.
In future we will get a demo of any new version before spending out shed
loads of money.
I feel better for that but it doesn't help with my present situation.
Take care
Hazel
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