[access-uk] Re: blame where due
- From: "Terry Clasper" <terry.clasper@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 28 Mar 2012 15:17:05 +0100
Eleanor.
Its perfectly possible to have multiple screenreaders on the same computer.
Specifically JAWS and Supernova can function perfectly well on the same machine.
I know they can because they are on the very machine I'm writing from at the
moment.
Regards
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 28 March 2012 15:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due
Isn't that why you can have your 2 named screen readers on your computer then
and I cannot as there is a competative clash between Dolphin Supernova screen
reader and Jaws. These manufacturers do not want us to have flexability, rather
they want us forced in to using their product. NVDA does not have a competative
element.e
-----Original message-----
From: Peter Beasley
Sent: 28/03/2012, 2:59 pm
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due
No it doesn't
----- Original Message -----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, March 28, 2012 2:57 PM
Subject: [access-uk] Re: blame where due
> It has to do with the video inter septor but that is all I can tell you.
> Does NVDA have a video inter septor?
> -----Original message-----
> From: Peter Beasley
> Sent: 28/03/2012, 2:35 pm
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: blame where due
>
>
> Surely it should't matter if only the one screenreader is running. I have
> NVDA and Window-eyes on this machine with no problem.
> ----- Original Message -----
> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, March 28, 2012 2:25 PM
> Subject: [access-uk] Re: blame where due
>
>
>> Dolphin products and Jaws will not work on the same computer and I sadly
>> learned this so my Jaws 11 is gathering dust in a cupboard in favour of
>> Supernova which gives me magnification and speech.
>> -----Original message-----
>> From: Jackie Cairns
>> Sent: 28/03/2012, 1:51 pm
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: blame where due
>>
>>
>> Hi Hazel
>>
>> Before I try to give you a couple of suggestions, please let me make it
>> categorically clear to all that I personally have no axe to grind with S
>> and
>> S or, for that matter, with any other dealer in the UK. My beef is with
>> Freedom themselves, and I won't go any further with that or I might end
>> up
>> in court for libel or something knowing them.
>>
>> Firstly, in fairness to S and S technical support, they are a great bunch
>> of
>> guys. Will and Tris, in particular, will really go the extra mile for
>> customers, I know that as I've worked with them. I also know that they
>> would have called you back as this is now the policy under Glenn Tookey's
>> reign. It never used to be, but it definitely is the case that they will
>> ring you back if you ask them to.
>>
>> Now I'm definitely no JAWS or other screen reader expert, so let's get
>> that
>> out of the way here and now, (smile). But I wonder if one of your other
>> screen readers is clashing with JAWS. You say, for example, that you
>> have
>> Dolphin Guide, System Access and NVDA on the same machine. It just
>> occurs
>> to me that you may have unloaded one and loaded JAWS without restarting
>> the
>> machine from fresh? I'm sure support will have checked that with you,
>> but
>> if I were to use one screen reader, then go to another, I might boot the
>> computer just to make sure it's not going to play silly buggers with me
>> on
>> the Internet or something. There is no reason why it should, but I know
>> Dolphin products don't always run happily alongside JAWS, hence the
>> suggestion?
>>
>> As support have advised, however, that your JAWS settings are correct,
>> they
>> would know better than the likes of me. Nevertheless, in your shoes, and
>> given you've paid for an upgrade that is clearly not working, I wouldn't
>> leave it at that. So I hope you can resolve the problem soon.
>>
>> Not much help I'm afraid, but fingers crossed you get there in the end.
>>
>>
>> Kind Regards,
>>
>> Jackie Cairns
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of
>> Hazel & Kim Darvell
>> Sent: 28 March 2012 13:35
>> To: access u k
>> Subject: [access-uk] blame where due
>>
>>
>> Hello to all
>> I think I need to get this off my chest so anyone not wanting to hear a
>> good
>> moan then please feel free to turn a deaf ear to the following.
>>
>> I am a firm believer of putting blame where it's needed so here goes.
>>
>> We have been running Jaws 11 on our desktop for a number of years with no
>> trouble so when I decided to get myself a laptop early last year I too
>> used
>> Jaws 11 and could do all the usual things.
>>
>> A few weeks ago I installed on the laptop Jaws 13, unlucky for some and
>> that
>> was me.
>>
>> All has been installed correctly but can I use it ? not on your life.
>>
>> I can no longer shop online or do anything on web pages.
>>
>> Instead of saying the word link I get this annoying click, and it won't
>> say
>> what the link is.
>>
>> I then had the bright idea to contact Sight & Sound and spent one and a
>> half
>> hours with them on remote support, this was a call that was charged for
>> as
>> it was over the 59 mins .
>>
>> What a waste of time and money, all they did was change the sound that
>> each
>> link made, now it sounds like there is a great big bee stuck in the
>> speakers.
>>
>> The Issue on Jaws reading too much info could not be resolved and their
>> parting advice was to report to Sainsburys that they had a problem with
>> their website.
>>
>> This I suggested to Sainsburys.
>>
>> That evening I had a gut feeling about all this.
>>
>> I went onto the desktop and tried all our usual sites with the following
>> screenreaders.
>>
>> Jaws 11
>>
>> System Access.
>>
>> Dolphin Guide
>>
>> N V D
>> All these worked a treat.
>>
>> The next day I contacted Sainsburys . to tell them there was no problem
>> with their website .
>>
>> Many software companies we deal with for accessible technology are too
>> quick in blaming other people for the problems which they themselves are
>> responsible for I have been told all the settings with Jaws are all
>> correct.
>>
>> In future we will get a demo of any new version before spending out shed
>> loads of money.
>> I feel better for that but it doesn't help with my present situation.
>>
>> Take care
>> Hazel
>>
>>
>>
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