Hi Hazel.
I'm also using Jaws 13 on a laptop and have had no problems with it at
all.
That's not what you want to hear, but do you know someone who you
could tandem with, who could hear what was happening when you move to
a link on a web page?
I'm surprised that Sight and Sound left you in the state that you're
in quite frankly.
Have you put Jaws 11 on your laptopk or tried Jaws 13 on the desktop
to see if the same thing happens?
I'm not being much help, but it must be so frustrating for you, I'd
like this matter resolved.
I'm a constant user of the internet, and shop frequently.
I'd be lost without it, so I know how you must feel.
Let's hope someone can tandem in, and help you out.
Sue.
On 28/03/2012, Hazel & Kim Darvell <darvell1181@xxxxxxxxxxxxxxx> wrote:
Hello to all
I think I need to get this off my chest so anyone not wanting to hear a
good
moan then please feel free to turn a deaf ear to the following.
I am a firm believer of putting blame where it's needed so here goes.
We have been running Jaws 11 on our desktop for a number of years with no
trouble so when I decided to get myself a laptop early last year I too
used
Jaws 11 and could do all the usual things.
A few weeks ago I installed on the laptop Jaws 13, unlucky for some and
that
was me.
All has been installed correctly but can I use it ? not on your life.
I can no longer shop online or do anything on web pages.
Instead of saying the word link I get this annoying click, and it won't
say
what the link is.
I then had the bright idea to contact Sight & Sound and spent one and a
half
hours with them on remote support, this was a call that was charged for
as
it was over the 59 mins .
What a waste of time and money, all they did was change the sound that
each
link made, now it sounds like there is a great big bee stuck in the
speakers.
The Issue on Jaws reading too much info could not be resolved and their
parting advice was to report to Sainsburys that they had a problem with
their website.
This I suggested to Sainsburys.
That evening I had a gut feeling about all this.
I went onto the desktop and tried all our usual sites with the following
screenreaders.
Jaws 11
System Access.
Dolphin Guide
N V D
All these worked a treat.
The next day I contacted Sainsburys . to tell them there was no problem
with their website .
Many software companies we deal with for accessible technology are too
quick in blaming other people for the problems which they themselves are
responsible for
I have been told all the settings with Jaws are all correct.
In future we will get a demo of any new version before spending out shed
loads of money.
I feel better for that but it doesn't help with my present situation.
Take care
Hazel
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