[access-uk] Re: accessibility regarding sky services
- From: Jackie Cairns <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 12 Jan 2010 09:51:12 +0000
Hi Steve
No, haven't got a clue. All I know is that Sky is a poorer company without
Kay. I don't know if Sue Mackie still works there, but she had an input for
deaf people, and was also terrific in her dedication to the task. It's a real
shame!
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: 11 January 2010 21:25
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: accessibility regarding sky services
Hi Jackie,
Absolutely. I don't even know who the Accessibility person is now, do you?
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: Monday 11 January 2010 10:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: accessibility regarding sky services
Will,
As Steve will verify, Kay Allen was the person who listened and took issues
forward. I was part of a Sky focus group some time ago, and Kay was brilliant.
Since her departure, I think Sky has lost its way somewhat.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton
House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
william lomas
Sent: 10 January 2010 09:58
To: Accessibility Website
Cc: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] accessibility regarding sky services
Dear sir/madam,
As a recent subscriber to skys' range of digital services and being visually
impaired, I would like to put forward some hopefully constructive suggestions,
as to how sky could improve their services for those with a visual impairment.
Firstly, remote record.
As a visually impaired user of Sky, I feel that ten requests per day is
severely limited from the sky.com website. A sighted user as far as I can
understand, are able to program their box for as many requests per day as they
wish, from the sky plus box itself, how would they feel having to pay
25 pence per extra request after using up their ten allowed via the website if
forced to use the SMS services? I feel that they would be disgruntled and move
to Virgin or another satellite supplier. Therefore I feel the website should
allow unlimited recordings within a 24-hour period.
Secondly, the box itself.
I feel that the sky plus box should be made speech-enabled, so that the blind
consumer can have equal access to the products and services of Sky
broadcasting. The fact that the blind person needs to rely on their memory as
no audible feedback is given when setting the box to record or access menus or
sighted assistance, does not give equal access When the switchover occurs in
2012 Another sector of the population who we also must consider are the
elderly. Remember that elderly customers will be forced to use your services,
and what happens if they are going blind, and therefore can not see the screen
how do you as a company, expect them to utilise your full range of services
with a device that is visually orientated and not designed with the blind and
elderly consumers in mind?
A dyslexic population I feel, would also benefit immensely from your talking
EPG and or box.
I do hope that these suggestions find favour with yourselves and I look forward
to any response you may care to provide.
Yours faithfully
Mr William Lomas
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