[access-uk] Re: accessibility regarding sky services

  • From: Gordon Keen <gordonkeen@xxxxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Mon, 11 Jan 2010 09:18:02 +0000

There are two so called freesat services, one is via a card for a sky box the 
other is the BBC freesat box which you buy for a one off price and has no 
monthly subs but carries far less the sky, which can be an advantage to some.   
*smile)

It's best not to confuse the two!

Regards

G

From glorious Devon, England.
On 10 Jan 2010, at 21:45, Alex Stone wrote:

> 
> Freesat is provided by Sky though.
> Cheers
> Alex
> 
> --------------------------------------------------
> From: "Damon" <damon.rose@xxxxxxxxx>
> Sent: Sunday, January 10, 2010 7:06 PM
> To: <access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: accessibility regarding sky services
> 
>> freesat
>> 
>> ----- Original Message ----- From: "Peter Holdstock" <peterholdstock@xxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Sunday, January 10, 2010 5:40 PM
>> Subject: [access-uk] Re: accessibility regarding sky services
>> 
>> 
>>> Just a couple of points.
>>> 
>>> * Is there another satelite provider? I don't think so!
>>> * Will elderly people be forced to use there services? I don't think so as 
>>> they could use freeview or a cable provider where available.
>>> 
>>> Not being picky, just making the points as they may well mention them.
>>> 
>>> Peter
>>> 
>>> --------------------------------------------------
>>> From: "william lomas" <lomaswilliam@xxxxxxxxxxxxxx>
>>> Sent: Sunday, January 10, 2010 9:57 AM
>>> To: "Accessibility Website" <mailbox-4207@xxxxxxxxx>
>>> Cc: <access-uk@xxxxxxxxxxxxx>
>>> Subject: [access-uk] accessibility regarding sky services
>>> 
>>>> Dear sir/madam,
>>>> 
>>>> As a recent subscriber to skys' range of digital services and being 
>>>> visually impaired, I would like to put forward some hopefully constructive 
>>>> suggestions, as to how sky could improve their services for those with a 
>>>> visual impairment.
>>>> 
>>>> Firstly, remote record.
>>>> As a visually impaired user of Sky, I feel that ten requests per day  is 
>>>> severely limited from the sky.com website. A sighted user as far as  I can 
>>>> understand, are able to program their box for as many requests  per day as 
>>>> they wish, from the sky plus box itself, how would they  feel having to 
>>>> pay 25 pence per extra request after using up their ten allowed via the 
>>>> website if forced to use the SMS services? I feel that they would be 
>>>> disgruntled and move to Virgin or another satellite supplier. Therefore I 
>>>> feel the website should allow unlimited recordings within a 24-hour period.
>>>> 
>>>> Secondly, the box itself.
>>>> I feel that the sky plus box should be made speech-enabled, so that  the 
>>>> blind consumer can have equal access to the products and services  of Sky 
>>>> broadcasting. The fact that the blind person needs to rely on  their 
>>>> memory as no audible feedback is given when setting the box to  record or 
>>>> access menus or sighted assistance, does not give equal  access When the 
>>>> switchover occurs in 2012
>>>> Another sector of the population who we also must consider are the 
>>>> elderly. Remember that elderly customers will be forced to use your 
>>>> services, and what happens if they are going blind, and therefore can not 
>>>> see the screen how do you as a company, expect them to utilise  your full 
>>>> range of services with a device that is visually orientated  and not 
>>>> designed with the blind and elderly consumers in mind?
>>>> A dyslexic population I feel, would also benefit immensely from your 
>>>> talking EPG and or box.
>>>> 
>>>> I do hope that these suggestions find favour with yourselves and I  look 
>>>> forward to any response you may care to provide.
>>>> Yours faithfully
>>>> Mr William Lomas
>>>> 
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