[access-uk] Re: accessibility regarding sky services

  • From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 11 Jan 2010 10:31:54 -0000

Hi g.

I for one, have looked at the freesat from sky option, and if I wasn't so
hooked on my documentary channels etc, might have gone for that in the early
days if it had been available, but I'm too adicted to documentarys etc now.
*smile*  

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Gordon Keen
Sent: 11 January 2010 09:18
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: accessibility regarding sky services

There are two so called freesat services, one is via a card for a sky box
the other is the BBC freesat box which you buy for a one off price and has
no monthly subs but carries far less the sky, which can be an advantage to
some.   *smile)

It's best not to confuse the two!

Regards

G

From glorious Devon, England.
On 10 Jan 2010, at 21:45, Alex Stone wrote:

> 
> Freesat is provided by Sky though.
> Cheers
> Alex
> 
> --------------------------------------------------
> From: "Damon" <damon.rose@xxxxxxxxx>
> Sent: Sunday, January 10, 2010 7:06 PM
> To: <access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: accessibility regarding sky services
> 
>> freesat
>> 
>> ----- Original Message ----- From: "Peter Holdstock" 
>> <peterholdstock@xxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Sunday, January 10, 2010 5:40 PM
>> Subject: [access-uk] Re: accessibility regarding sky services
>> 
>> 
>>> Just a couple of points.
>>> 
>>> * Is there another satelite provider? I don't think so!
>>> * Will elderly people be forced to use there services? I don't think so
as they could use freeview or a cable provider where available.
>>> 
>>> Not being picky, just making the points as they may well mention them.
>>> 
>>> Peter
>>> 
>>> --------------------------------------------------
>>> From: "william lomas" <lomaswilliam@xxxxxxxxxxxxxx>
>>> Sent: Sunday, January 10, 2010 9:57 AM
>>> To: "Accessibility Website" <mailbox-4207@xxxxxxxxx>
>>> Cc: <access-uk@xxxxxxxxxxxxx>
>>> Subject: [access-uk] accessibility regarding sky services
>>> 
>>>> Dear sir/madam,
>>>> 
>>>> As a recent subscriber to skys' range of digital services and being
visually impaired, I would like to put forward some hopefully constructive
suggestions, as to how sky could improve their services for those with a
visual impairment.
>>>> 
>>>> Firstly, remote record.
>>>> As a visually impaired user of Sky, I feel that ten requests per day
is severely limited from the sky.com website. A sighted user as far as  I
can understand, are able to program their box for as many requests  per day
as they wish, from the sky plus box itself, how would they  feel having to
pay 25 pence per extra request after using up their ten allowed via the
website if forced to use the SMS services? I feel that they would be
disgruntled and move to Virgin or another satellite supplier. Therefore I
feel the website should allow unlimited recordings within a 24-hour period.
>>>> 
>>>> Secondly, the box itself.
>>>> I feel that the sky plus box should be made speech-enabled, so that  
>>>> the blind consumer can have equal access to the products and services
of Sky broadcasting. The fact that the blind person needs to rely on  their
memory as no audible feedback is given when setting the box to  record or
access menus or sighted assistance, does not give equal  access When the
switchover occurs in 2012 Another sector of the population who we also must
consider are the elderly. Remember that elderly customers will be forced to
use your services, and what happens if they are going blind, and therefore
can not see the screen how do you as a company, expect them to utilise  your
full range of services with a device that is visually orientated  and not
designed with the blind and elderly consumers in mind?
>>>> A dyslexic population I feel, would also benefit immensely from your
talking EPG and or box.
>>>> 
>>>> I do hope that these suggestions find favour with yourselves and I
look forward to any response you may care to provide.
>>>> Yours faithfully
>>>> Mr William Lomas
>>>> 
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