[access-uk] Re: accessibility regarding sky services

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 11 Jan 2010 21:24:39 -0000

Hi Jackie,

Absolutely.  I don't even know who the Accessibility person is now, do you?

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: Monday 11 January 2010 10:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: accessibility regarding sky services

Will,

As Steve will verify, Kay Allen was the person who listened and took issues
forward.  I was part of a Sky focus group some time ago, and Kay was
brilliant.  Since her departure, I think Sky has lost its way somewhat. 


Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
william lomas
Sent: 10 January 2010 09:58
To: Accessibility Website
Cc: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] accessibility regarding sky services

Dear sir/madam,

As a recent subscriber to skys' range of digital services and being visually
impaired, I would like to put forward some hopefully constructive
suggestions, as to how sky could improve their services for those with a
visual impairment.

Firstly, remote record.
As a visually impaired user of Sky, I feel that ten requests per day is
severely limited from the sky.com website. A sighted user as far as I can
understand, are able to program their box for as many requests per day as
they wish, from the sky plus box itself, how would they feel having to pay
25 pence per extra request after using up their ten allowed via the website
if forced to use the SMS services? I feel that they would be disgruntled and
move to Virgin or another satellite supplier. Therefore I feel the website
should allow unlimited recordings within a 24-hour period.

Secondly, the box itself.
I feel that the sky plus box should be made speech-enabled, so that the
blind consumer can have equal access to the products and services of Sky
broadcasting. The fact that the blind person needs to rely on their memory
as no audible feedback is given when setting the box to record or access
menus or sighted assistance, does not give equal access When the switchover
occurs in 2012 Another sector of the population who we also must consider
are the elderly. Remember that elderly customers will be forced to use your
services, and what happens if they are going blind, and therefore can not
see the screen how do you as a company, expect them to utilise your full
range of services with a device that is visually orientated and not designed
with the blind and elderly consumers in mind?
A dyslexic population I feel, would also benefit immensely from your talking
EPG and or box.

I do hope that these suggestions find favour with yourselves and I look
forward to any response you may care to provide.
Yours faithfully
Mr William Lomas

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