Will,
As Steve will verify, Kay Allen was the person who listened and took
issues forward. I was part of a Sky focus group some time ago, and
Kay was brilliant. Since her departure, I think Sky has lost its
way somewhat.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of william lomas
Sent: 10 January 2010 09:58
To: Accessibility Website
Cc: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] accessibility regarding sky services
Dear sir/madam,
As a recent subscriber to skys' range of digital services and being
visually impaired, I would like to put forward some hopefully
constructive suggestions, as to how sky could improve their services
for those with a visual impairment.
Firstly, remote record.
As a visually impaired user of Sky, I feel that ten requests per day
is severely limited from the sky.com website. A sighted user as far
as I can understand, are able to program their box for as many
requests per day as they wish, from the sky plus box itself, how
would they feel having to pay 25 pence per extra request after using
up their ten allowed via the website if forced to use the SMS
services? I feel that they would be disgruntled and move to Virgin
or another satellite supplier. Therefore I feel the website should
allow unlimited recordings within a 24-hour period.
Secondly, the box itself.
I feel that the sky plus box should be made speech-enabled, so that
the blind consumer can have equal access to the products and
services of Sky broadcasting. The fact that the blind person needs
to rely on their memory as no audible feedback is given when setting
the box to record or access menus or sighted assistance, does not
give equal access When the switchover occurs in 2012 Another sector
of the population who we also must consider are the elderly.
Remember that elderly customers will be forced to use your services,
and what happens if they are going blind, and therefore can not see
the screen how do you as a company, expect them to utilise your full
range of services with a device that is visually orientated and not
designed with the blind and elderly consumers in mind?
A dyslexic population I feel, would also benefit immensely from your
talking EPG and or box.
I do hope that these suggestions find favour with yourselves and I
look forward to any response you may care to provide.
Yours faithfully
Mr William Lomas
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