Hi Alistair,
Glad you get some help from the National Lotter Help line.
I called on Wednesday and Thursday and each time I was assured that someone
would call me back the next day to resolve the problem. Needless to say, no
call backs so I asked Mo and he fixed it within 10 minutes.
I've been back on their website about five times since I was given the fix
and I've had to go through the same routine each time, so I would challange
their comment that It's not going to happen each time you use their site.
Jim
----- Original Message -----
From: "alistair (Redacted sender "alistair.kelly" for DMARC)"
<dmarc-noreply@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, March 10, 2018 7:12 PM
Subject: [access-uk] Re: The national lottery
Hi Jim and all! Following numorous calls and really really helpful staff at the National Lottery I know this issue is being dealt with. I have to say though that the re-capture is a google productt so works well with Chrome. Also they told me that it wouldn't ask for the re-capture on each visit and so far this is indeed the case. they assured me that the system is screen reader tested with Jaws, NVDA and narrator. although I did say I doubted this as it obviously did not work with either FF or IE. Thank you for the fix Jim, will keep it in mind!
Alistair
-----Original Message----- From: Jim Williams
Sent: Saturday, March 10, 2018 6:09 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: The national lottery
Hi Alistair,
JAWS 18 and Windows 7
Just been given a fix to use on Firefox by Mo Iqbal.
Once you have confirmed your user name and password do the following:
1. When you get to the Capcha link press Space Bar twice, JAWS will stay
silent at this point.
2. Tab to the Sign In link lower down the page and press Enter. This should
take you in to your account page.
HTH
Jim Williams
----- Original Message ----- From: "alistair (Redacted sender "alistair.kelly" for DMARC)"
<dmarc-noreply@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, March 07, 2018 8:55 AM
Subject: [access-uk] Re: The national lottery
Hi John, I can confirm that after downloading the Chrome browser all is now working. However I personally cannot get it going using either IE or firefox! looks like the re-capture is here to stay though and I guess we'll just have to grin and bear it!I will ask them about the draw selector on the app though, surely this has to be resolved!
BEST
alistair
-----Original Message----- From: john gallagher
Sent: Wednesday, March 07, 2018 8:36 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: The national lottery
this always happens after an update but again we always seem to loose out in this situation.
----- Original Message -----
From: alistair <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender alistair.kelly for DMARC)
To: access-uk@xxxxxxxxxxxxx
Date: Wednesday, 7 March 2018 8:01 am
Subject: [access-uk] The national lottery
nt and downloaded the IOS app and was happy that I could now log in successfully, only problem is when I transferred funds and tried to select my draw days I couldn't tick either the wednesday or Saturday check boxes! so in summarry, I can't log in on my desktopeaI can log in on my iphone but not select draw dates so cannot play games! So anyone else encountered either of these issues and have a solution! I am now going to download the google browser and see if it makes any difference!
Hi folks,
Firstly a apology for the length of post and a acknowledgement that these issues may not apply to anyone else but they are certainly real enough to me! been using the above site without a problem for years, yesterday however I noticed they have introduced a re-capture system on their log in screen. Using jaws, windows 7 and IE I put in my user name and password and noticed immediately that I had to tab 4 or 5 times to get to the sign in button, it used just to be once! Then the fun began! I pressed the sign in button and nothing happened, jaws did not tell me that a capture had now to be solved, which I discovered by curserring down the pageffs I took the audio route to enter the code but a constant error message came up, which prevented me going any further! So after a half hour or so on the phone to them I tried firefox as this may have been a browser issueeaonly to find I had to solve 2 captures at which point it threw me out entirely, even silenced jaws! In frustration I we** To leave the list, click on the immediately-following link:-
BEST
Alistair
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