[access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES
- From: Gordon Keen <gordonkeen@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Mon, 30 Aug 2010 10:01:34 +0100
So U.S. retailers have the same range of costs to meet as their U.K.K
equivelents but U.K. prices are higher, is that right?
Regards
G
From glorious Devon, England.
On 30 Aug 2010, at 09:26, Glenn Tookey wrote:
> Yes, I am sure they do, but they do not do it for the UK, we have to do that
> and it is an overhead that forms part of the equation, that's all I'm saying.
>
> As, I said earlier, the price of our products in £ is within a few % normally
> of the US price. The Pearl is the only exception because our dealer discount
> does not cover all of the costs outlined in George and My emails.
>
> When the discounted period end and the price in the US goes to $1200 and out
> dealer discount returns to normal level, then the Pearl will follow the same
> structure as our other UK products.
>
> Regards
> Glenn
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Gordon Keen
> Sent: 29 August 2010 16:47
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES
>
> Are you saying that U.S. distributors do not provide the same level of
> support and after sales service?
> (raised eyebrow)
>
> Regards
>
> G
>
> From glorious Devon, England.
> On 29 Aug 2010, at 16:28, Glenn Tookey wrote:
>
>> So, taking up George's commentary, now the goods are in the Reseller's
>> warehouse in the UK.
>>
>> Now have to allow for warranty and repairs (if we return goods to US we have
>> to pay the shipping) - however good a product some of them need after sales
>> attention and service.
>>
>> Many AT products- especially new ones - have to be taken to the potential
>> customer which means taking them to exhibition (pay staff, pay for vehicle,
>> pay for travel costs, pay for insurance etc) and / or take the goods to a
>> home demonstration. Software is still shipped in boxes as customers still
>> want the media. The cost of taking a product on the road to demo is
>> significant.
>>
>> For software we also provide free helpdesk support, sometimes that means
>> hours on the phone for one specific problem.
>>
>> When you look at the UK price for a product you will find that it is not too
>> far out from the US price, the exception for us at Sight and Sound is the
>> Pearl, which started this thread.
>>
>> The reason why that product varies so significantly is that because it is
>> heavily discounted in the US then reseller discounts are approximately 50%
>> of normal discount (and the gross price is halved in the offer, so net
>> profit to pay all of the costs outlined in the thread is much lower) - hence
>> the difference between US and UK price of the Pearl.
>>
>> Regards
>> Glenn
>
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