[access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES

  • From: "Mike Moore" <mikeis@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 15 Sep 2010 15:21:47 +0100

Hi,

You sometimes have to wonder if the companies, such as you mentioned Barry get their item from B&Q then re-sell it! I know, having been in sales that it was infuriating to find that the general public could purchase items as cheap if not cheaper than we could buy it in as a retailer.

Tooooo many middle men? eh?

Regards,

Mike
----- Original Message ----- From: "Barry Hill" <bbinc@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, September 15, 2010 2:38 PM
Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES


Hi Steve and all

I do appreciate the genuine extra costs that a UK distributor of access goods has, but I also feel that there are some that are just rip-off's. For instance, I was looking for a shower seat for my mum recently. I went to a specialist access company for the seat where the price was £79.99. My sister went to B&Q and found the exact same seat for £17.99. I know that B&Q have massive buying power, work on small profit margins with high turnover and don't have reps, but that's one hell of a mark up.

Cheers

Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: 15 September 2010 2:16 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES

Hi Gordon,

What the US resellers don't pay is import duty. So the guy who discounts for shipping in the US can't take account of UK import duty, which is hefty.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Gordon Keen
Sent: Monday 30 August 2010 10:02
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK PRICES

So U.S. retailers have the same range of costs to meet as their U.K.K
equivelents but U.K. prices are higher, is that right?

Regards

G

From glorious Devon, England.
On 30 Aug 2010, at 09:26, Glenn Tookey wrote:

Yes, I am sure they do, but they do not do it for the UK, we have to
do
that and it is an overhead that forms part of the equation, that's all I'm
saying.

As, I said earlier, the price of our products in £ is within a few %
normally of the US price. The Pearl is the only exception because our dealer discount does not cover all of the costs outlined in George and My emails.

When the discounted period end and the price in the US goes to $1200
and
out dealer discount returns to normal level, then the Pearl will follow the
same structure as our other UK products.

Regards
Glenn

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf
Of Gordon Keen
Sent: 29 August 2010 16:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: THE OLD CHESTNUT OF FREEDOM'S US AND UK
PRICES

Are you saying that U.S. distributors do not provide the same level
of
support and after sales service?
(raised eyebrow)

Regards

G

From glorious Devon, England.
On 29 Aug 2010, at 16:28, Glenn Tookey wrote:

So, taking up George's commentary, now the goods are in the
Reseller's
warehouse in the UK.

Now have to allow for warranty and repairs (if we return goods to US
we
have to pay the shipping) - however good a product some of them need after
sales attention and service.

Many AT products- especially new ones - have to be taken to the
potential customer which means taking them to exhibition (pay staff, pay for vehicle, pay for travel costs, pay for insurance etc) and / or take the goods to a home demonstration. Software is still shipped in boxes as customers still want the media. The cost of taking a product on the road to
demo is significant.

For software we also provide free helpdesk support, sometimes that
means
hours on the phone for one specific problem.

When you look at the UK price for a product you will find that it is
not
too far out from the US price, the exception for us at Sight and Sound is
the Pearl, which started this thread.

The reason why that product varies so significantly is that because
it is
heavily discounted in the US then reseller discounts are approximately 50% of normal discount (and the gross price is halved in the offer, so net profit to pay all of the costs outlined in the thread is much lower) - hence
the difference between US and UK price of the Pearl.

Regards
Glenn

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