Hi I just don't bother with them now, they are getting worse. Regards Adrien -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown Sent: Thursday, January 22, 2015 3:09 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: RNIB, how inefficient are they? I have come to much the same conclusion these days, and that RNIB stands for Really Not Interested In the Blind! I also feel that those of us with no sight are just lost on the organisation altogether, it's all about sight loss, and those with some. Kind regards, Jackie Brown Emails: thebrownsplace@xxxxxxxxxxxxxx Jackieannbrown62@xxxxxxxxx jackie@xxxxxxxxxxxxxxxxxxx Website: www.thebrownsplace.info Twitter: @thebrownsplace Skype: thejackmate -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Clive.Lever@xxxxxxxxxxx Sent: 22 January 2015 13:16 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: RNIB, how inefficient are they? Hi Dave, Don't get me on my soap box about this one. Cynically, I sometimes wonder whether the more they can dissuade congenitally blind people from blocking their resources with loads of braille, the more they can concentrate on their pet subject: "sight loss". If they tell customers as a matter of course that braille copies will cost loads, take ages or generate boatloads of paper, they will get the answer they nudged their customer to give: "Ok then, I'll have an audio version". Then they will say: "more and more people are using audio and fewer are reading braille, so Braille's on its way out". Whooppee! They won't have to devote resources to it. Is there such a thing as "Lowp! (the opposite of hype), or of demoting rather than promoting a service? I encountered similar problems when I was asking for computer manuals as far back as 1982, so sadly, your tale leads me to think nothing has changed, except that the Institute sometimes appears to be suffering from sight loss itself...i t's lost sight of the ball! I've usually found that a rough equation stands me in good stead: Two-and-a-half to three braille pages for every a4 side of dense print in a pretty standard font size. So, when I read the original was 96 pages, I thought "300's going to be nearer the mark. I read on, And surprise, surprise! Best, Clive -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Dave Sheridan Sent: 22 January 2015 12:37 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] RNIB, how inefficient are they? I recently received a Plextalk pocket portable daisy player as a present. The kind person who gave me this enquired about braille instructions and was told that they could do this but they would be about 600 pages. The person accepted that audio instructions would suffice. After receipt of said player I rang to ask for braille instructions and was told the same thing. I asked for the braille copy. Interestingly the audio contents goes up to page 96 so I was a little confused why this would translate to 600 braille pages. I've just received the instructions in 3 volumes totalling just under 300 A4 pages. Clearly those people providing potential customers with information should be well informed and clearly they are not: To add to this a friend of mine who took out a subscription to the talking book service has been perplexed by RNIB sending books which don't appear on the list she supplied them with. This has occurred twice now within a short period of time, firstly with books she hadn't ordered appearing on a pen drive sent to her and since then having changed to disc she has been sent other titles not ordered by her. Having experienced this myself over some considerable time before I was blunt with them I I do wonder why their customer service is so poor. As you have to ask for braille instructions these days you would think they would give good information and not try to put you off getting them to do the job they are there to do. 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