[access-uk] RNIB, how inefficient are they?

  • From: Dave Sheridan <dsheridan65@xxxxxxxxxx>
  • To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 22 Jan 2015 12:37:14 +0000


I recently received a Plextalk pocket portable daisy player as a present. The 
kind person who gave me this enquired about braille instructions and was told 
that they could do this but they would be about 600 pages. The person accepted 
that audio instructions would suffice. After receipt of said player I rang to 
ask for braille instructions and was told the same thing. I asked for the 
braille copy. Interestingly the audio contents goes up to page 96 so I was a 
little confused why this would translate to 600 braille pages. I've just 
received the instructions in 3 volumes totalling just under 300 A4 pages. 
Clearly those people providing potential customers with information should be 
well informed and clearly they are not: 

To add to this a friend of mine who took out a subscription to the talking book 
service has been perplexed by RNIB sending books which don't appear on the list 
she supplied them with. This has occurred twice now within a short period of 
time, firstly with books she hadn't ordered appearing on a pen drive sent to 
her and since then having changed to disc she has been sent other titles not 
ordered by her. Having experienced this myself over some considerable time 
before I was blunt with them I I do wonder why their customer service is so 
poor. As you have to ask for braille instructions these days you would think 
they would give good information and not try to put you off getting them to do 
the job they are there to do. 

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