[access-uk] Re: RNIB, how inefficient are they?

  • From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 22 Jan 2015 17:19:06 -0000

But there is no point in a campaign if the organisation itself seems to underplay Braille. RNIB and these other organisations must be seen to walk the talk.


Iain

-----Original Message----- From: Clive.Lever@xxxxxxxxxxx
Sent: Thursday, January 22, 2015 4:22 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB, how inefficient are they?

Hello Dave,

Not just the RNIB either. I believe that organisations serving or purporting to represent blind and partially-sighted people need to work together more closely and, as they say in management-speak, get out of their silos. So a campaign to promote braille could be led in partnership by RNIB, Guide Dogs, Action for Blind People, BCAB, NFB and so on.

Best,
Clive



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Dave Sheridan
Sent: 22 January 2015 16:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB, how inefficient are they?

Several years ago when a petition was around on the web about the importance of braille I put a motion to the National Congress of my union, the University and College Union, encouraging delegates to sign up to this and to go back to their universities and colleges to do likewise by encouraging their colleagues to do so. To illustrate the importance of braille and difficulty with voice synthesis and needing good listening skills I started my speech using voice synthesis on my Braille Note. The point I got over was that if we all, and I stressed all, had to take all information in through listening to it being read to us then our literacy skills would soon diminish. We owe it, as Mike has said, to those generations following us who will need braille to study andin their work or leisure time to speak out so that braille takes its rightful place and not be allowed to die. So maybe for our own access needs, as was where I came in with this, maybe we can all be more vocal and let people in powerful positions in RNIB know our perceptions and experiences relating to braille by an organisation that should know and do much better.

Dave

Sent from my iPhone

On 22 Jan 2015, at 15:33, Clive.Lever@xxxxxxxxxxx wrote:

Hi
Mike,

That's how I would campaign to promote the value of braille - produce a video that imagines a world where all hard copy print is gone - no labels on any goods in shops; no shop signs; no newspapers; no paper books in libraries; no road signs; no pens; the non-digital written word has disappeared, and the digital written word is only available through the more expensive devices.W"ould they miss it? You bet they would! So then let them tell us Braille has no worth. It would be a sort of Fahrenheit 451 idea.



Best,
Clive

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Mike Ray
Sent: 22 January 2015 13:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB, how inefficient are they?


The RNIB now seems to be run by suits with little or no grasp of what the customers really need.

In a world where everything is being dumbed-down to a lowest common denominator what we are now seeing is charity bosses who see little else than the bottom line. How they got to that bottom line is of little importance to them. Just making the expenditure smaller and the income bigger seems to be an end in itself now.

And no doubt one of the things that is pared to the bone to make the bottom line look better is training for customer facing staff and expenditure on what is seen as old technology. And sadly Braille is perceived by sighted folks, and a lot of blind folks now too, as old tech. Although presumably sighted folks don't regard reading printed words as old tech.




On 22/01/2015 13:16, Clive.Lever@xxxxxxxxxxx wrote:
Hi Dave,

Don't get me on my soap box about this one. Cynically, I sometimes wonder whether the more they can dissuade congenitally blind people from blocking their resources with loads of braille, the more they can concentrate on their pet subject: "sight loss". If they tell customers as a matter of course that braille copies will cost loads, take ages or generate boatloads of paper, they will get the answer they nudged their customer to give: "Ok then, I'll have an audio version". Then they will say: "more and more people are using audio and fewer are reading braille, so Braille's on its way out". Whooppee! They won't have to devote resources to it. Is there such a thing as "Lowp! (the opposite of hype), or of demoting rather than promoting a service? I encountered similar problems when I was asking for computer manuals as far back as 1982, so sadly, your tale leads me to think nothing has changed, except that the Institute sometimes appears to be suffering from sight loss itself.
.
.i
t's lost sight of the ball! I've usually found that a rough equation stands me in good stead: Two-and-a-half to three braille pages for every a4 side of dense print in a pretty standard font size. So, when I read the original was 96 pages, I thought "300's going to be nearer the mark. I read on, And surprise, surprise!

Best,
Clive

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Dave Sheridan
Sent: 22 January 2015 12:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] RNIB, how inefficient are they?



I recently received a Plextalk pocket portable daisy player as a present. The kind person who gave me this enquired about braille instructions and was told that they could do this but they would be about 600 pages. The person accepted that audio instructions would suffice. After receipt of said player I rang to ask for braille instructions and was told the same thing. I asked for the braille copy. Interestingly the audio contents goes up to page 96 so I was a little confused why this would translate to 600 braille pages. I've just received the instructions in 3 volumes totalling just under 300 A4 pages. Clearly those people providing potential customers with information should be well informed and clearly they are not:

To add to this a friend of mine who took out a subscription to the talking book service has been perplexed by RNIB sending books which don't appear on the list she supplied them with. This has occurred twice now within a short period of time, firstly with books she hadn't ordered appearing on a pen drive sent to her and since then having changed to disc she has been sent other titles not ordered by her. Having experienced this myself over some considerable time before I was blunt with them I I do wonder why their customer service is so poor. As you have to ask for braille instructions these days you would think they would give good information and not try to put you off getting them to do the job they are there to do.

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--
Michael A. Ray
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Witley, Surrey, South-east UK

Don't judge my disability until you witness my ability

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