[access-uk] Re: Jaws and Supernova users specifically excluded from law-breaking DWP DLA claims site.
- From: Jonathan H <digitaltoast@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Tue, 30 Apr 2013 14:13:06 +0100
This isn't for me, it was on behalf of someone else.
On 30 April 2013 14:08, Richard Godfrey-McKay
<lists.godfrey-mckay@xxxxxxxxxxxxxxx> wrote:
> Jonathan, Specifically, what was it you wanted to do but couldn't on the
> site?
>
>
> Richard
>
> Richard Godfrey-McKay
>
> Telephone: 01738-445 880
>
> Mobile: 07791 452 593
>
>
>
>
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Jonathan H
> Sent: 30 April 2013 13:39
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Jaws and Supernova users specifically excluded from
> law-breaking DWP DLA claims site.
>
> I find this pretty shocking. This is the government's current DLA claim
> site.
>
> Here is the requirements page: http://www.dwp.gov.uk/eservice/need.asp#
>
> Begin quote:
> "If you use Jaws or Supernova screen readers, we apologise for any problems
> you may experience.
> The service does not work properly with Macs or other Unix-based systems
> even though you may be able to input information.
> You are likely to have problems if you use Internet Explorer 7, 8, 9 and 10,
> Windows Vista.
> The latest supported operating system is Windows XP.
> This service doesn't work with some modern browsers and operating systems".
> End quote.
>
> Now let's check the law:
> http://www.rnib.org.uk/professionals/webaccessibility/lawsandstandards/Pages
> /uk_law.aspx
>
> "If someone with a disability, such as sight loss, can't access the
> information on your website then it could be seen as discrimination.
> The Equality Act came into force in October 2010, replacing the Disability
> Discrimination Act (DDA) in England, Scotland and Wales".
>
> It's one thing to have a shoddy blog website, but for a multi-million pound
> government disability website to violate the law quite so spectacularly and
> exclude screen readers is way beyond acceptable.
>
> When I phoned, they tried to claim that it can also be done by downloading a
> PDF, printing it out and filling it in.
> That's not an acceptable excuse - if you have a website, it needs to be
> acceptable.
>
> Complaints should be directed to eservicehelpdesk@xxxxxxxxxxxxxx
>
> I gave up waiting on hold to RNIB helpline to ask what to do about this,
> still waiting for callback since 11am.
>
> If anyone knows what can be done about this, then please let me know.
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