[access-uk] Re: Jaws and Supernova users specifically excluded from law-breaking DWP DLA claims site.

  • From: Hazel Darvell <witch.hazel66@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Tue, 30 Apr 2013 14:02:58 +0100

Don't talk to me about D W P they are the worst contenders for the gas chambers. I have taken them to my M P to fight them on the issue of emailing any correspond to me rather than printed material or audio which arrives 6 weeks after the printed letters and by then someone else has read them to us. In law we should be counted when useing websites but these crittons get away with it every time and even the intervention of our M P did not change their minds. My only hope in life is that some day they will have the need to use screen readers.

As for R N I B  don't hold your breath on any return call.
Try your M P might get somewhere.
Lastly we don't count in the matter of society.
No I am not on a downer but just a realist.
Take care
Hazelances
On 30/04/2013 13:38, Jonathan H wrote:
I find this pretty shocking. This is the government's current DLA claim site.

Here is the requirements page: http://www.dwp.gov.uk/eservice/need.asp#

Begin quote:
"If you use Jaws or Supernova screen readers, we apologise for any
problems you may experience.
The service does not work properly with Macs or other Unix-based
systems even though you may be able to input information.
You are likely to have problems if you use Internet Explorer 7, 8, 9
and 10, Windows Vista.
The latest supported operating system is Windows XP.
This service doesn’t work with some modern browsers and operating systems".
End quote.

Now let's check the law:
http://www.rnib.org.uk/professionals/webaccessibility/lawsandstandards/Pages/uk_law.aspx

"If someone with a disability, such as sight loss, can't access the
information on your website then it could be seen as discrimination.
The Equality Act came into force in October 2010, replacing the
Disability Discrimination Act (DDA) in England, Scotland and Wales".

It's one thing to have a shoddy blog website, but for a  multi-million
pound government disability website to violate the law quite so
spectacularly and exclude screen readers is way beyond acceptable.

When I phoned, they tried to claim that it can also be done by
downloading a PDF, printing it out and filling it in.
That's not an acceptable excuse - if you have a website, it needs to
be acceptable.

Complaints should be directed to eservicehelpdesk@xxxxxxxxxxxxxx

I gave up waiting on hold to RNIB helpline to ask what to do about
this, still waiting for callback since 11am.

If anyone knows what can be done about this, then please let me know.
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