[access-uk] Re: Jaws and Supernova users specifically excluded from law-breaking DWP DLA claims site.
- From: Jonathan H <digitaltoast@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Tue, 30 Apr 2013 16:56:14 +0100
Looks like it made it into the news today!
http://www.theregister.co.uk/2013/04/30/universal_credit_dwp_browser_compatibility_snafu/
"Benefits claimants signing up for disability living allowance online
are told they cannot use modern browsers, smartphones or even Macs.
The microsite will not work with Apple Macs nor other Unix-based
systems (such as Linux), according to the DWP itself. Neither is the
site compatible with smartphones - or any Internet Explorer
installation more modern than version 6, released back in the heady
days of 2001.
Blind claimants attempting to submit a claim for disability living
allowance are told they may "wish to claim in another way". The
compatibility warning on the site states that it may not work with the
JAWS or Supernova screen readers, both of which were developed for
blind computer users."
On 30 April 2013 16:38, Michael A. Ray <mike.ray@xxxxxxxxxxxxxx> wrote:
>
> Works fine with NVDA
>
>
>
> On 30/04/2013 14:37, Jonathan H wrote:
>>
>> Well, fair play to the RNIB, they DID call back and are very much
>> aware of this already and are actively investigating and apparently
>> there's been some social media anger about this on places like twitter
>> too.
>>
>> Would be interesting to see how this plays out. IE6 indeed. Good grief!
>>
>> On 30 April 2013 14:13, Jonathan H <digitaltoast@xxxxxxxxx> wrote:
>>>
>>> This isn't for me, it was on behalf of someone else.
>>>
>>> On 30 April 2013 14:08, Richard Godfrey-McKay
>>> <lists.godfrey-mckay@xxxxxxxxxxxxxxx> wrote:
>>>>
>>>> Jonathan, Specifically, what was it you wanted to do but couldn't on the
>>>> site?
>>>>
>>>>
>>>> Richard
>>>>
>>>> Richard Godfrey-McKay
>>>>
>>>> Telephone: 01738-445 880
>>>>
>>>> Mobile: 07791 452 593
>>>>
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: access-uk-bounce@xxxxxxxxxxxxx
>>>> [mailto:access-uk-bounce@xxxxxxxxxxxxx]
>>>> On Behalf Of Jonathan H
>>>> Sent: 30 April 2013 13:39
>>>> To: access-uk@xxxxxxxxxxxxx
>>>> Subject: [access-uk] Jaws and Supernova users specifically excluded from
>>>> law-breaking DWP DLA claims site.
>>>>
>>>> I find this pretty shocking. This is the government's current DLA claim
>>>> site.
>>>>
>>>> Here is the requirements page: http://www.dwp.gov.uk/eservice/need.asp#
>>>>
>>>> Begin quote:
>>>> "If you use Jaws or Supernova screen readers, we apologise for any
>>>> problems
>>>> you may experience.
>>>> The service does not work properly with Macs or other Unix-based systems
>>>> even though you may be able to input information.
>>>> You are likely to have problems if you use Internet Explorer 7, 8, 9 and
>>>> 10,
>>>> Windows Vista.
>>>> The latest supported operating system is Windows XP.
>>>> This service doesn't work with some modern browsers and operating
>>>> systems".
>>>> End quote.
>>>>
>>>> Now let's check the law:
>>>>
>>>> http://www.rnib.org.uk/professionals/webaccessibility/lawsandstandards/Pages
>>>> /uk_law.aspx
>>>>
>>>> "If someone with a disability, such as sight loss, can't access the
>>>> information on your website then it could be seen as discrimination.
>>>> The Equality Act came into force in October 2010, replacing the
>>>> Disability
>>>> Discrimination Act (DDA) in England, Scotland and Wales".
>>>>
>>>> It's one thing to have a shoddy blog website, but for a multi-million
>>>> pound
>>>> government disability website to violate the law quite so spectacularly
>>>> and
>>>> exclude screen readers is way beyond acceptable.
>>>>
>>>> When I phoned, they tried to claim that it can also be done by
>>>> downloading a
>>>> PDF, printing it out and filling it in.
>>>> That's not an acceptable excuse - if you have a website, it needs to be
>>>> acceptable.
>>>>
>>>> Complaints should be directed to eservicehelpdesk@xxxxxxxxxxxxxx
>>>>
>>>> I gave up waiting on hold to RNIB helpline to ask what to do about this,
>>>> still waiting for callback since 11am.
>>>>
>>>> If anyone knows what can be done about this, then please let me know.
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>
> --
> Michael A. Ray
>
> Analyst/Programmer
> Witley, Surrey, South-east UK
>
> github username: cromarty
> raspberrypi.org username: cromarty
> Ham Radio Call-sign: G4XBF, licensed since 1982
>
> 'Entia non sunt multiplicanda praeter necessitatem' - Ockham's razor
>
>
> Raspberry VI:
> http://www.raspberryvi.org/
> NVDA, the best free screen-reader in the world:
> http://www.nvda-project.org/
>
>
>
>
>
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