[access-uk] Re: Jaws and Supernova users specifically excluded from law-breaking DWP DLA claims site.
- From: "Richard Godfrey-McKay" <lists.godfrey-mckay@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 30 Apr 2013 14:08:51 +0100
Jonathan, Specifically, what was it you wanted to do but couldn't on the
site?
Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jonathan H
Sent: 30 April 2013 13:39
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Jaws and Supernova users specifically excluded from
law-breaking DWP DLA claims site.
I find this pretty shocking. This is the government's current DLA claim
site.
Here is the requirements page: http://www.dwp.gov.uk/eservice/need.asp#
Begin quote:
"If you use Jaws or Supernova screen readers, we apologise for any problems
you may experience.
The service does not work properly with Macs or other Unix-based systems
even though you may be able to input information.
You are likely to have problems if you use Internet Explorer 7, 8, 9 and 10,
Windows Vista.
The latest supported operating system is Windows XP.
This service doesn't work with some modern browsers and operating systems".
End quote.
Now let's check the law:
http://www.rnib.org.uk/professionals/webaccessibility/lawsandstandards/Pages
/uk_law.aspx
"If someone with a disability, such as sight loss, can't access the
information on your website then it could be seen as discrimination.
The Equality Act came into force in October 2010, replacing the Disability
Discrimination Act (DDA) in England, Scotland and Wales".
It's one thing to have a shoddy blog website, but for a multi-million pound
government disability website to violate the law quite so spectacularly and
exclude screen readers is way beyond acceptable.
When I phoned, they tried to claim that it can also be done by downloading a
PDF, printing it out and filling it in.
That's not an acceptable excuse - if you have a website, it needs to be
acceptable.
Complaints should be directed to eservicehelpdesk@xxxxxxxxxxxxxx
I gave up waiting on hold to RNIB helpline to ask what to do about this,
still waiting for callback since 11am.
If anyone knows what can be done about this, then please let me know.
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