[access-uk] Re: ISP providers
- From: "phil stephenson" <phil@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 30 Jan 2008 13:51:54 -0000
Hi Jackie,
Thanks for your comments, yes I had noted the earlier comments re Sky and
their charges for calling customer services.
As you say the "up to" phrase is very important here although living in
rural Northumberland as we do at the mo we only get a max of 2mb on our
phone line and I don't think it's ever actually gone above 1mb when I've
done a test so as we're moving to suburban Nottingham I think we should be
able to get around 5 or 6mb which will be a lot better!
We had ruled Sky out as we weren't sure if the landlord would let us put up
a dish but in speaking to him last night he is happy for this to happen if
we want hence the consideration of sky - we are planning on doing an initial
12-month rent so the contract length isn't as big an issue.
To be honest I think these combined phone / broadband packages aren't that
good anyway as I wonder how much we do actually spend on phone calls a month
when you consider that my wife and I each have 200 mins a month on our
mobiles and we can call each other for free on them as well as other family
members who are on the same network.
I suspect we'll end up staying with Tiscali simply as it will be "easier" to
transfer over and one less thing to have on the "to-do" list for the next
couple of weeks but that's not a decision I'm totally happy with.
hey ho life is full of choices!
Anyone else want to add to this?
cheers,
Phil
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 30 January 2008 12:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ISP providers
Hi Phil
As you have probably read, one or two people, myself included, have had some
issues with Sky. On my current package, I get a 40GB download cap and the
speed of "up to" 8GB, though our exchange only supports 6.2 at the present
time. Sky's Customer Services team is ok, but they charge you to use the
08705 number of course.
My son, as a fanatic online gamer, thinks Sky is the worst ISP we have used.
For the things Ian and I do with broadband though, it does the job for a
fiver a month on top of the TV package we use. We are BT phone customers so
don't use Sky Talk over and above that.
I think the most crucial thing everyone has to remember with broadband in
ADSL is the "up to" clause, which could mean literally anything these days.
The other thing is that most of them will contract you for at least a year,
but I believe Virgin.net don't, which is worth a thought.
Good luck in your search.
Jackie
----- Original Message -----
From: phil <mailto:phil@xxxxxxxxxxxxxxxxxx> stephenson
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, January 30, 2008 11:28 AM
Subject: [access-uk] ISP providers
Hi,
Due to an upcoming house move I am looking at what internet / phone service
provider I use.
I'm currently with Tiscali on their combined phone & broadband package and
have been with them for over 2 years without any problems although I do note
from some online comparisons I've done they're not the best for the actual
download speed you can get, customer service etc.
The other 2 companies I am thinking about is the new o2 package which as an
o2 pay-monthly customer gives me up to 8mb download speed for £7.50 per
month or Sky with their combined tv, broadband and phone package.
I guess my question is what experiences (positive and negative) people have
of sky and o2 and if they're any other providers people would recommend?
I do have a few essentials however like an unlimited download allowance and
keeping the phone line rental with Bt as it's a rented property we're going
into.
I await your valued feedback as ever!
many thanks,
Phil
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