[access-uk] Re: ISP providers
- From: "Jackie Cairns" <cairnsplace@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 30 Jan 2008 14:17:03 -0000
Hi Phil
I suppose if you are used to Tiscali then maybe going with them is better the
devil you know?
I've never gone with any ISP phone packages combined with broadband because we
have to have a BT line to use ADSL in any case, and have never seen the point
in changing to make what might not ultimately be cheaper calls. We have the BT
Option 3 package which lets you make 01 and 02 calls free for up to 60 minutes
24 hours a day, with discounts to international destinations and UK mobiles.
Sky do provide their bills for both TV and broadband in Braille, together with
any other transactions you make with them such as replacement remote controls
or a new receiver etc.
I think all ISPs have their ups and downs in regard to speed connection,
drop-out etc, and the whole thing is a minefield that is deliberately meant to
confuzzle if you ask me (smile).
I hope you manage to find something you like, or re-locate happily with
Tiscali. I see they are advertising on TV and radio for a package costing
£6.49 a month for, again, the "up to" 8MB speed and evening and weekend calls.
They don't intimate a download cap though.
Jackie
----- Original Message -----
From: phil stephenson
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, January 30, 2008 1:51 PM
Subject: [access-uk] Re: ISP providers
Hi Jackie,
Thanks for your comments, yes I had noted the earlier comments re Sky and
their charges for calling customer services.
As you say the "up to" phrase is very important here although living in rural
Northumberland as we do at the mo we only get a max of 2mb on our phone line
and I don't think it's ever actually gone above 1mb when I've done a test so as
we're moving to suburban Nottingham I think we should be able to get around 5
or 6mb which will be a lot better!
We had ruled Sky out as we weren't sure if the landlord would let us put up a
dish but in speaking to him last night he is happy for this to happen if we
want hence the consideration of sky - we are planning on doing an initial
12-month rent so the contract length isn't as big an issue.
To be honest I think these combined phone / broadband packages aren't that
good anyway as I wonder how much we do actually spend on phone calls a month
when you consider that my wife and I each have 200 mins a month on our mobiles
and we can call each other for free on them as well as other family members who
are on the same network.
I suspect we'll end up staying with Tiscali simply as it will be "easier" to
transfer over and one less thing to have on the "to-do" list for the next
couple of weeks but that's not a decision I'm totally happy with.
hey ho life is full of choices!
Anyone else want to add to this?
cheers,
Phil
------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 30 January 2008 12:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ISP providers
Hi Phil
As you have probably read, one or two people, myself included, have had some
issues with Sky. On my current package, I get a 40GB download cap and the
speed of "up to" 8GB, though our exchange only supports 6.2 at the present
time. Sky's Customer Services team is ok, but they charge you to use the 08705
number of course.
My son, as a fanatic online gamer, thinks Sky is the worst ISP we have used.
For the things Ian and I do with broadband though, it does the job for a fiver
a month on top of the TV package we use. We are BT phone customers so don't
use Sky Talk over and above that.
I think the most crucial thing everyone has to remember with broadband in
ADSL is the "up to" clause, which could mean literally anything these days.
The other thing is that most of them will contract you for at least a year, but
I believe Virgin.net don't, which is worth a thought.
Good luck in your search.
Jackie
----- Original Message -----
From: phil stephenson
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, January 30, 2008 11:28 AM
Subject: [access-uk] ISP providers
Hi,
Due to an upcoming house move I am looking at what internet / phone service
provider I use.
I'm currently with Tiscali on their combined phone & broadband package and
have been with them for over 2 years without any problems although I do note
from some online comparisons I've done they're not the best for the actual
download speed you can get, customer service etc.
The other 2 companies I am thinking about is the new o2 package which as an
o2 pay-monthly customer gives me up to 8mb download speed for £7.50 per month
or Sky with their combined tv, broadband and phone package.
I guess my question is what experiences (positive and negative) people have
of sky and o2 and if they're any other providers people would recommend?
I do have a few essentials however like an unlimited download allowance and
keeping the phone line rental with Bt as it's a rented property we're going
into.
I await your valued feedback as ever!
many thanks,
Phil
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