[access-uk] Re: Buying specialist technology without accessible instructions
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 21 Oct 2007 07:53:53 +0100
I wholeheartedly agree with Steve here. It's difficult to
understand unless you do a serious commercial costing.
Neither Steve nor I are charities, so we have to start by
taking a weekly wage or monthly salary into account, and
costing ourselves by the hour. The media, be it paper, CD
or tape doesn't come free either, nor does the ink. The
shere low volumes of sales in this industry do not lend
themselves to bulk production either.
Braille alone realistically costs around 5 pence a page, and
even just 5 pages of A4 print comes to around 15 - 20 pages
in Braille. I have one product, which costs £169.00 where
the print manual is 300 pages in Word, and comes out at over
900 pages in Braille. So do I include a copy of that, as
well as a recorded version, and double the price?
It would be no exaggeration to say that supplying all forms
as suggested, even for a fairly simple product with a short
manual, and letting the user discard what's not appropriate,
would add at the very least £5.00 to the cost of a product.
Quite a chunk of money, especially where low cost products
are concerned!
Far better all round to offer the consumer a choice, me
thinks.
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Steve Nutt
Sent: 20 October 2007 23:26
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology
without accessible instructions
Hi Dave,
But the media that isn't use, is simply wasted. That is why
I don't accept
your proposal. If I give you large print, CD, Braille, Tape
and Electronic,
and you don't use anything but a tape recorder, you will
throw away the
other media, or just leave it in the box. What a waste for
me in cost, and
what clutter for you.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 19 October 2007 08:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology
without accessible
instructions
Steve,
What seems silly to me, from a business point of view, is
spending time
producing individual packages, specific to each users
preference, when it
works out cheaper to produce a one suits all package due to
it including all
media types. Therefore time, which is money, isn't wasted
preparing
individual packages., just stick the address on and send it,
and the
customer has the option to use which ever media type suits
them.
Dave
Hi Dave,
Kind of silly that. What a waste, when theyare only going
to use one at
most.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 18 October 2007 11:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology
without accessible
instructions
Steve,
The answer, give them all three!
Dave
Hi Jackie,
I totally agree with you here. But I can also see the other
side. If you
offer something by default in an alternative format, what
format do you
offer it in? If you give someone a tape, they may not have
a tape recorder.
Unlikely, but I have come across it. If you give someone a
CD player, they
may not have the machine to play it on. Give them a Daisy
book, and again
the same applies. Give them Braille, and they may not be
able to read it.
So while I fully agree with you, what alternative format do
you give them by
default? And I stress by default. If I sell you a
Colorino, I know you
have a computer, so I can Email you the instructions. But
what would be the
point in my giving you large print by default, if I know you
are totally
blind? I would ask someone what their format of choice
would be and try to
comply as best I can. But the default access method worries
me. If you
give it to most, but not all, blind people, then at least
someone sighted
may be able to read the print in the family, as a stop gap,
until they can
request that alternative format. So I favour the individual
requesting the
format of choice, then hopefully, but not always admittedly,
they get it.
All the best
Steve
________________________________
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 18 October 2007 09:41
To: Access UK Mailing List
Subject: [access-uk] Buying specialist technology without
accessible
instructions
On the subject of buying specialist technology with
inaccessible
instructions, I'll be very careful how I phrase this because
it's something
I've beefed about for years, and it still goes on.
In my personal and humble opinion, wherever a company - no
matter who that
retailer is - sells a product or service to someone with a
visual
impairment, the instructions accompanying that item should
be in an
alternative format to standard print. How can we have the
DDA in this
country if those who have direct influence to ensure
accessibility is met
don't in fact comply?
We have invested a lot of money on access technology over
the years, yet I
still find myself having to request materials in my
preferred format.
Using the examples of both the Colorino and talking tape
measure from
Caretec, neither has accessible instructions, even though I
have sussed out
how to use them satisfactorily. But that isn't the point.
If I could read
the instructions, I could surely see to use an ordinary
measure and not need
a detector to tell me my colours?
That's where I'm coming from anyway, and I mean no
disrespect to any
retailer or individual on the list. Most companies that
deal with
specialist equipment do offer alternative formats, whether
it be through
intuitive help on the device itself, or instructions and
quick start
references that accompany it. But there is still an issue
with this.
Jackie
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