[access-uk] Re: Buying specialist technology without accessible instructions
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 22 Oct 2007 13:04:33 +0100
Steve,
You must have plenty of time. Personally I would prefer to have all
media types available and it would be very handy for when I no longer
use the software/hardware and would like to sell it! which with
software, seems to be very hard to do, due to licenses. Perhaps you
could clarify the situation regarding sale of secondhand software.
Cheers
Dave
Hi Dave,
But the media that isn't use, is simply wasted. That is why I don't
accept your proposal. If I give you large print, CD, Braille, Tape and
Electronic, and you don't use anything but a tape recorder, you will
throw away the other media, or just leave it in the box. What a waste
for me in cost, and what clutter for you.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Ankers, Dave (UK)
Sent: 19 October 2007 08:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology without accessible
instructions
Steve,
What seems silly to me, from a business point of view, is spending time
producing individual packages, specific to each users preference, when
it works out cheaper to produce a one suits all package due to it
including all media types. Therefore time, which is money, isn't wasted
preparing individual packages., just stick the address on and send it,
and the customer has the option to use which ever media type suits them.
Dave
Hi Dave,
Kind of silly that. What a waste, when theyare only going to use one at
most.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Ankers, Dave (UK)
Sent: 18 October 2007 11:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology without accessible
instructions
Steve,
The answer, give them all three!
Dave
Hi Jackie,
I totally agree with you here. But I can also see the other side. If
you offer something by default in an alternative format, what format do
you offer it in? If you give someone a tape, they may not have a tape
recorder.
Unlikely, but I have come across it. If you give someone a CD player,
they may not have the machine to play it on. Give them a Daisy book,
and again the same applies. Give them Braille, and they may not be able
to read it.
So while I fully agree with you, what alternative format do you give
them by default? And I stress by default. If I sell you a Colorino, I
know you have a computer, so I can Email you the instructions. But what
would be the point in my giving you large print by default, if I know
you are totally blind? I would ask someone what their format of choice
would be and try to comply as best I can. But the default access method
worries me. If you give it to most, but not all, blind people, then at
least someone sighted may be able to read the print in the family, as a
stop gap, until they can request that alternative format. So I favour
the individual requesting the format of choice, then hopefully, but not
always admittedly, they get it.
All the best
Steve
________________________________
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Jackie Cairns
Sent: 18 October 2007 09:41
To: Access UK Mailing List
Subject: [access-uk] Buying specialist technology without accessible
instructions
On the subject of buying specialist technology with inaccessible
instructions, I'll be very careful how I phrase this because it's
something I've beefed about for years, and it still goes on.
In my personal and humble opinion, wherever a company - no matter who
that retailer is - sells a product or service to someone with a visual
impairment, the instructions accompanying that item should be in an
alternative format to standard print. How can we have the DDA in this
country if those who have direct influence to ensure accessibility is
met don't in fact comply?
We have invested a lot of money on access technology over the years, yet
I still find myself having to request materials in my preferred format.
Using the examples of both the Colorino and talking tape measure from
Caretec, neither has accessible instructions, even though I have sussed
out how to use them satisfactorily. But that isn't the point. If I
could read the instructions, I could surely see to use an ordinary
measure and not need a detector to tell me my colours?
That's where I'm coming from anyway, and I mean no disrespect to any
retailer or individual on the list. Most companies that deal with
specialist equipment do offer alternative formats, whether it be through
intuitive help on the device itself, or instructions and quick start
references that accompany it. But there is still an issue with this.
Jackie
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