[access-uk] Re: Buying specialist technology without accessible instructions

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 20 Oct 2007 23:26:13 +0100

Hi Dave,

But the media that isn't use, is simply wasted.  That is why I don't accept
your proposal.  If I give you large print, CD, Braille, Tape and Electronic,
and you don't use anything but a tape recorder, you will throw away the
other media, or just leave it in the box.  What a waste for me in cost, and
what clutter for you.

All the best

Steve 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 19 October 2007 08:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology without accessible
instructions

Steve,

What seems silly to me, from a business point of view, is spending time
producing individual packages, specific to each users preference, when it
works out cheaper to produce a one suits all package due to it including all
media types.  Therefore time, which is money, isn't wasted preparing
individual packages., just stick the address on and send it, and the
customer has the option to use which ever media type suits them.

Dave

Hi Dave,

Kind of silly that.  What a waste, when theyare only going to use one at
most.

All the best

Steve 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 18 October 2007 11:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying specialist technology without accessible
instructions


Steve,

The answer, give them all three!

Dave
        
Hi Jackie,
 
I totally agree with you here.  But I can also see the other side.  If you
offer something by default in an alternative format, what format do you
offer it in?  If you give someone a tape, they may not have a tape recorder.
Unlikely, but I have come across it.  If you give someone a CD player, they
may not have the machine to play it on.  Give them a Daisy book, and again
the same applies.  Give them Braille, and they may not be able to read it.
 
So while I fully agree with you, what alternative format do you give them by
default?  And I stress by default.  If I sell you a Colorino, I know you
have a computer, so I can Email you the instructions.  But what would be the
point in my giving you large print by default, if I know you are totally
blind?  I would ask someone what their format of choice would be and try to
comply as best I can.  But the default access method worries me.  If you
give it to most, but not all, blind people, then at least someone sighted
may be able to read the print in the family, as a stop gap, until they can
request that alternative format.  So I favour the individual requesting the
format of choice, then hopefully, but not always admittedly, they get it.
 
All the best
 
Steve

________________________________

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 18 October 2007 09:41
To: Access UK Mailing List
Subject: [access-uk] Buying specialist technology without accessible
instructions


On the subject of buying specialist technology with inaccessible
instructions, I'll be very careful how I phrase this because it's something
I've beefed about for years, and it still goes on.
 
In my personal and humble opinion, wherever a company - no matter who that
retailer is - sells a product or service to someone with a visual
impairment, the instructions accompanying that item should be in an
alternative format to standard print.  How can we have the DDA in this
country if those who have direct influence to ensure accessibility is met
don't in fact comply?
 
We have invested a lot of money on access technology over the years, yet I
still find myself having to request materials in my preferred format.
 
Using the examples of both the Colorino and talking tape measure from
Caretec, neither has accessible instructions, even though I have sussed out
how to use them satisfactorily.  But that isn't the point.  If I could read
the instructions, I could surely see to use an ordinary measure and not need
a detector to tell me my colours?
 
That's where I'm coming from anyway, and I mean no disrespect to any
retailer or individual on the list.  Most companies that deal with
specialist equipment do offer alternative formats, whether it be through
intuitive help on the device itself, or instructions and quick start
references that accompany it.  But there is still an issue with this.
 
Jackie

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