Hi,Perhaps you need to contact Freedom Scientific direct and tell them about your complaint. As Sight and Sound are primarily an agent for FS, perhaps if FS were to take away their franchise then Sight and Sound would have to do something about it.
The main problem is that Sight and Sound are the main distributors of JAWS in the UK but why don't you try another supplier? On 24/12/2011 09:23, Jackie Cairns wrote:
Hi Andy Yes I agree with you regarding FS, but then that's what we have to put up with, so there's no point in griping about it I suppose. Personally I detest them. Neil is a good guy, and he used to look after the website, but am not sure who does what any more. Hope you are up and running soon, though I doubt it will be before the new year now. Kind Regards, Jackie Cairns -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 23 December 2011 11:09 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Buying JAWS from Sight and Sound Hi Jackie - Just had an email from Neil Burge confirming what you say, informing that it could take 7 days for FS to upgrade the authorisation! This should be made clear somewhere, but there's nothing on the S&S website about it, and the FS website actually confirms activation as successful without giving any feedback that it may take some days for the activation to take affect. Neil also informed me that other aspects that I raised regarding the S&S website, such as the clickable unlabeled graphic images will get fixed. He's asked me to pass on anything else that doesn't appear right about the site, so if anybody else has noticed anything, please let me know, not that we should have to test the website for S&S, but there it is, that's why I call it shabby! - Andy ----- Original Message ----- From: "Jackie Cairns"<jackie.cairnsplace@xxxxxxxxxxxxxx> To:<access-uk@xxxxxxxxxxxxx> Sent: Friday, December 23, 2011 8:43 AM Subject: [access-uk] Re: Buying JAWS from Sight and SoundHi Andy If you have just bought your upgrade, it might be that it hasn't gone through at FS as yet. You know how paranoid they are over there? Let Technical Support know about this, but I suspect it is because you have just made a purchase that hasn't been clerically sorted out somewhere in the States. Kind Regards, Jackie Cairns -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 22 December 2011 20:26 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Buying JAWS from Sight and Sound Hi Jackie - Thanks for this confirmation. I've since had emails from Neil Burge acknowledging this problem, and it has now been fixed, so something has improved, that's good. I've now bought my upgrade, and now can't get the darn activation to stick! I get told my activation has been successful, and click the finish button, only to have JAWS pop up and tell me again that it is running in 40 minute demo mode, and to activate my purchase. Each time I have tried, my 20 digit code is automatically placed in the edit field, so all seems to be ok, but like I say, going round in circles here, and rebooting doesn't make any difference either. Any thoughts? - Andy ----- Original Message ----- From: "Jackie Cairns"<jackie.cairnsplace@xxxxxxxxxxxxxx> To:<access-uk@xxxxxxxxxxxxx> Sent: Thursday, December 22, 2011 11:17 AM Subject: [access-uk] Re: Buying JAWS from Sight and SoundHi Andy The upgrade from 9 to 13 was certainly £330 when I worked there, even though 13 wasn't out then. I can confirm this because if you upgrade from certain increments onwards, it becomes £330 for JAWS Standard and £460 for JAWS Professional, even though it is the same download. The only way I can suggest you overcome your problem with the shopping basket is to go into Internet Options and delete all your cookies, temporary files etc. That should empty the bloody basket once and for all. I know you shouldn't have to, but I have seen it on a website where, no matter what you do, it puts the item back in when you have already deleted it, thus adding your total incorrectly. If you are unsure, my advice would be to ring them and upgrade manually over the phone, that's what I always do. Kind Regards, Jackie Cairns -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 21 December 2011 23:10 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Buying JAWS from Sight and Sound Hi all - I'm revisiting this topic from a few months ago, when I was considering upgrading my JAWS from version 9 standard to the latest standard version. At the time, when I tried to add the upgrade to my shopping basket, I saw there was already another product in the basket that every time I tried to delete it, the upgrade got deleted too, thus giving me an empty basket. I've just had another go, and this time when I added JAWS9 to 13 upgrade to my shopping basket, found that already in there was something called White Large Lowercase Keyboard priced at £330, the same price as the JAWS upgrade. This then showed me as having a basket total of £660! I think this is disgraceful practice, but not only that, it is very confusing given the way the website is set up. For example, when I click on the remove link for the keyboard, the value of my basket drops from £660 to £330, but the actual item [this white keyboard thing] still shows up as a quantity of 1 in my shopping basket. I'm reluctant to proceed with my purchase from this point, as I really don't know what I'll be charged for in the end. And oh yes, I tried accessing the sight using a demo version of JFW12 as well. Many of us have our gripes with this company, and have voiced them on this forum, but they seem to take little notice, even though members of it's staff view this list. It appears that the cost of an upgrade from 9 to 13 standard is £330, but I'm not certain about that given what happens when I tried to add it to my basket. It would be nice if S&S would actually take some notice of it's customers, we can't all be wrong about it's service, and just because there is little competition it doesn't mean we'll allow ourselves to be shabbily treated. Andy ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
-- Regards Chris Miles ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq