[access-uk] Re: Buying JAWS from Sight and Sound
- From: "David Russell" <david.russell8@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 22 Dec 2011 07:35:09 -0000
Andy,
The one thing you do not appear to have done is ask Sight and Sound for
assistance. They could no doubt have cleared up the problem in moments. If
something is wrong with their site, then it must be best if it is sorted out
so that others do not have the same difficulties.
I am not saying your complaints are not justified, but your means of solving
the problem, i.e. complaining on this list before giving S and S an
opportunity to sort it out, is rather strange.
David
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 21 December 2011 23:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Buying JAWS from Sight and Sound
Hi all -
I'm revisiting this topic from a few months ago, when I was considering
upgrading my JAWS from version 9 standard to the latest standard version. At
the time, when I tried to add the upgrade to my shopping basket, I saw there
was already another product in the basket that every time I tried to delete
it, the upgrade got deleted too, thus giving me an empty basket. I've just
had another go, and this time when I added JAWS9 to 13 upgrade to my
shopping basket, found that already in there was something called White
Large Lowercase Keyboard priced at £330, the same price as the JAWS upgrade.
This then showed me as having a basket total of £660!
I think this is disgraceful practice, but not only that, it is very
confusing given the way the website is set up. For example, when I click on
the remove link for the keyboard, the value of my basket drops from £660 to
£330, but the actual item [this white keyboard thing] still shows up as a
quantity of 1 in my shopping basket. I'm reluctant to proceed with my
purchase from this point, as I really don't know what I'll be charged for in
the end.
And oh yes, I tried accessing the sight using a demo version of JFW12 as
well.
Many of us have our gripes with this company, and have voiced them on this
forum, but they seem to take little notice, even though members of it's
staff view this list.
It appears that the cost of an upgrade from 9 to 13 standard is £330, but
I'm not certain about that given what happens when I tried to add it to my
basket.
It would be nice if S&S would actually take some notice of it's customers,
we can't all be wrong about it's service, and just because there is little
competition it doesn't mean we'll allow ourselves to be shabbily treated.
Andy
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