[24hoursupport] Re: Mouse Problems
- From: Ray <Ray2047@xxxxxxxxx>
- To: 24hoursupport@xxxxxxxxxxxxx
- Date: Mon, 29 Dec 2003 18:43:14 -0600
Does the problem always occur after you log on to AOL?
Using AOL could add problems you won't have with a "plain
vanilla" ISP because of interaction with all the extra
proprietary software. (Maybe time to save some money and
get a real ISP. <G>)
(Another probably wrong guess.) Have you checked your CPU
temperature? Are your fans running and unblocked?
Are you using a PS2 or USB mouse? Have you tried switching
types? Maybe a workaround could be how you connect your
mouse?
MuresArad@xxxxxxx wrote:
>
> I would appreciate any thoughts or help I can get on this matter.
> 1) I'm using Windows XP Home on a Gateway 310S.
>
> 2) For any window on any program that has a vertical scroll bar, the page
> immediately scrolls to the bottom and sits. UP ARROW and PAGE UP have no
> effect.
> At times, it is possible to scroll up by dragging the scroll bar with the
> mouse, but the page scrolls to the bottom when the mouse button is released.
> Other
> times, it's only possible to drag the scroll bar up several lines.
>
> 3) There is nothing in the Trouble Shooter of either Gateway or Microsoft
> on-line help about this problem.
>
> 4) I have temporarily and unsatisfactorily 'resolved' the problem by
> uninstalling the mouse using Control Panel > System > Hardware > Device
> Manager >
> Mouse, then re-booting. After logging on, I receive a message telling me new
> hardware has been detected and I need to re-start. I say no, because if I
> restart,
> I have to uninstall the mouse again.
>
> 5) In this condition, the mouse works fine, except the wheel does not work. I
> also noticed that when the mouse drivers are installed, it isn't possible to
> adjust any of the settings on the mouse panel through Control Panel > Mouse.
>
> 6) I purchased a Logitech Mx310 Optical Mouse and installed it, thinking that
> something was wrong with Gateway's mouse. The Logitech mouse worked for about
> 3 minutes before the mouse pointer froze dead-center of the monitor. I had to
> uninstall the Logitech mouse and re-install the Gateway mouse in order to
> have any mouse capabilities.
>
> 7) Sometimes I can run the Gateway mouse with the Logitech mouse drivers
> installed. This works fine for several hours, sometimes even several days but
> if I
> open or close MS Access or Excel progams it eventually fails and always fails
> if I open AOL.
>
> 8) When using a normal mouse with a wheel, which drivers should be installed?
> Is it possible for the driver's to be corrupt or files missing? When I
> bought the computer system the mouse worked fine for about 30 days. Gateway's
> Telephone Help-Line solution was to use the System Restore settings, but that
> hasn't worked.
>
> 9) Even with the mouse uninstalled, I occassionally experience problems with
> vertical scroll bars on windows. I have Norton's Anti-Virus installed and run
> it almost daily but it hasn't detected any viruses, repaired any files or
> quarantined any files so I have ruled out a 'virus' as the cause.
>
>
>
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