Does the problem always occur after you log on to AOL? Using AOL could add problems you won't have with a "plain vanilla" ISP because of interaction with all the extra proprietary software. (Maybe time to save some money and get a real ISP. <G>) (Another probably wrong guess.) Have you checked your CPU temperature? Are your fans running and unblocked? Are you using a PS2 or USB mouse? Have you tried switching types? Maybe a workaround could be how you connect your mouse? MuresArad@xxxxxxx wrote: > > I would appreciate any thoughts or help I can get on this matter. > 1) I'm using Windows XP Home on a Gateway 310S. > > 2) For any window on any program that has a vertical scroll bar, the page > immediately scrolls to the bottom and sits. UP ARROW and PAGE UP have no > effect. > At times, it is possible to scroll up by dragging the scroll bar with the > mouse, but the page scrolls to the bottom when the mouse button is released. > Other > times, it's only possible to drag the scroll bar up several lines. > > 3) There is nothing in the Trouble Shooter of either Gateway or Microsoft > on-line help about this problem. > > 4) I have temporarily and unsatisfactorily 'resolved' the problem by > uninstalling the mouse using Control Panel > System > Hardware > Device > Manager > > Mouse, then re-booting. After logging on, I receive a message telling me new > hardware has been detected and I need to re-start. I say no, because if I > restart, > I have to uninstall the mouse again. > > 5) In this condition, the mouse works fine, except the wheel does not work. I > also noticed that when the mouse drivers are installed, it isn't possible to > adjust any of the settings on the mouse panel through Control Panel > Mouse. > > 6) I purchased a Logitech Mx310 Optical Mouse and installed it, thinking that > something was wrong with Gateway's mouse. The Logitech mouse worked for about > 3 minutes before the mouse pointer froze dead-center of the monitor. I had to > uninstall the Logitech mouse and re-install the Gateway mouse in order to > have any mouse capabilities. > > 7) Sometimes I can run the Gateway mouse with the Logitech mouse drivers > installed. This works fine for several hours, sometimes even several days but > if I > open or close MS Access or Excel progams it eventually fails and always fails > if I open AOL. > > 8) When using a normal mouse with a wheel, which drivers should be installed? > Is it possible for the driver's to be corrupt or files missing? When I > bought the computer system the mouse worked fine for about 30 days. Gateway's > Telephone Help-Line solution was to use the System Restore settings, but that > hasn't worked. > > 9) Even with the mouse uninstalled, I occassionally experience problems with > vertical scroll bars on windows. I have Norton's Anti-Virus installed and run > it almost daily but it hasn't detected any viruses, repaired any files or > quarantined any files so I have ruled out a 'virus' as the cause. > > > > For a web-based membership management utility and information on list > policies, please see http://nibec.com/24hoursupport/ > > To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx > with "unsubscribe" (without quotes) in the subject. > > > > For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.