[vicsireland] Re: Alt Key
- From: philip_dunne@xxxxxxxxx
- To: vicsireland@xxxxxxxxxxxxx
- Date: Wed, 20 Feb 2008 14:34:37 +0000
Ulla,
I don't know if this will work, but you could try insert and F10 to find
out which applications you are Running.
Kind Regards
Philip
Ulla Quayle
<Ulla.Quayle@xxxxxxxx To:
vicsireland@xxxxxxxxxxxxx
e> cc:
Sent by: Subject: [vicsireland] Re:
Alt Key
vicsireland-bounce@fr
eelists.org
20/02/2008 14:15
Please respond to
vicsireland
Hi Tim
No I'm not doing anything out of the ordinary before pressing the alt
key. I could be typing up a Word document and then maybe I need to
check an e-mail in Outlook so I press alt and tab to go to Outlook. All
that seems to happen is that the curser moves to the next tab position
in the document but JAWS does say alt tab. If I am in Outlook and want
to go back to word and press alt and tab JAWS says alt tab but nothing
happens.
As I said earlier it doesn't happen every time but it can be frustrating
when it does.
I will maybe try e-mailing FS support to see if they can help.
All the best.
Ulla
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Culhane
Sent: 20 February 2008 13:11
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Alt Key
Hi Ulla,
Must be a bug in the 8.0.2173 ... Though I've tried it on my system
and didn't notice it.
Is there anything you do immediately before this problem begins to
occur?
i.e. Do you run a particular programme? Or do you alt tab away
from
IE or something like that?
You could mail FS support and see if they have a solution ... Or as
a
last resort re-install the previous Jaws version that worked fine.
Tim
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 20 February 2008 12:41
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Alt Key
Hi Tim
The problem only occurred when I installed the update from 8.0 to
8.0.2173. The alt key worked perfectly before that.
In the start menu I seem to just have 8.0 but when I check in the JAWS
help in the about JAWS for Windows section it shows that I am running
8.0.2173.
Not sure what is happening.
Ulla
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Culhane
Sent: 20 February 2008 12:35
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Alt Key
To be honest, I didn't think it would solve the problem.
When you upgraded jaws did you overwrite the existing version, or is
your new version in a separate location in the start menu?
It would be interesting to know if the problem occurred in the earlier
version of jaws.
Tim
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 20 February 2008 12:29
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Alt Key
Hi Tim
Unfortunately the problem with the alt key is still persisting. If you
have any more suggestions I'd be really grateful.
Thanks.
Ulla
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Culhane
Sent: 20 February 2008 11:01
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Alt Key
Hi Ulla,
Sounds like you have the infamous sticky alt key problem, whereby the
alt key has "gotten stuck down" as far as jaws is concerned.
Couple of possible solutions.
The simplest is to try and tap the alt key several times, i.e. Press
it several times quickly. If that doesn't work you could try the
following suggestion I found on the FS support page:
http://www.freedomscientific.com/fs_support/BulletinView.cfm?QC=899
Cheers,
Tim
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 20 February 2008 10:47
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Alt Key
Hi Everyone
I wonder if perhaps someone could help me with an issue I am having with
the alt key.
A few weeks ago I upgraded from JAWS 8.0 to JAWS 8.0.2173. After I
installed the update I started having problems with the alt key. The
first thing I did was to ask for a new keyboard for my PC as I thought
that was perhaps the problem. The new keyboard arrived but the same
thing is still happening.
Basically, sometimes when I press the alt key it doesn't always work.
For example if I am using alt tab to cycle through programmes and I am
in a Word document JAWS says alt tab but on the screen the curser moves
to the next tab position in the document. It also doesn't work when I'm
trying to get to the toolbars. It doesn't happen every time the alt is
pressed but it does happen on a regular basis. This is definitely not a
keyboard problem as I am now using a brand new keyboard.
Has anyone else come across this problem and if so any ideas on how to
sort it out? It is a bit frustrating and very strange.
Regards.
Ulla
Ulla Quayle
Training & Development Division
Mental Health Commission
Coimisiun Meabhair-Shlainte
St Martin's House
Waterloo Road
Dublin 4
Direct Dial - (01) 636 2415
Main Office - (01) 636 2400
Fax - (01) 636 2440
E-Mail - ulla.quayle@xxxxxxxxx
Web - www.mhcirl.ie
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