Hi everyone Thanks to all who responded to my query on this issue. I really appreciated all the feedback. A special thanks to our very own technology genius Paul Traynor who came up with the goods once again. I'm sure there are many people on this list who will agree how lucky we are to have such expertise at our disposal. Thanks Paul, you have saved my sanity and your suggestion worked a treat. Please see Paul's reply to me below. I wanted to send it in in case anyone else experiences this very annoying and frustrating problem. If you were able to get full access to the computer, that is "have full admin rights" then I would suggest that you or someone in I.T there search for a file called, "jfwkeybd.vxd" and rename the "VXD" part of the file to something such as "VX". After they are all named and there will be more than one if you have more than one jaws version on your computer. Reboot the computer and see how it goes. Have a great weekend all. Ulla Ulla Quayle Training & Development Division Mental Health Commission Coimisiun Meabhair-Shlainte St Martin's House Waterloo Road Dublin 4 Direct Dial - (01) 636 2415 Main Office - (01) 636 2400 Fax - (01) 636 2440 E-Mail - ulla.quayle@xxxxxxxxx Web - www.mhcirl.ie