Got a few calls on the same problem Friday. Haven't tried this myself but here is an explanation and possible fix. --------------------------------------------- RCA CTC195, CTC197, CTC203 Audio-Dropout "Glitch" THOMSON AUDIO DROP-OUT There has been a situation when in some RCA/GE televisions a low-level, scratchy-sounding noise comes out of the speakers instead of normal audio, or when video is muted. These problems can occur when invalid XDS data is broadcast by television stations and received by certain Thomson television receivers. XDS data is digital information placed within the video signal's vertical interval of an analog (NTSC) television transmission. This data is used by the microprocessor in the television receiver. It may be transmitted from any analog television channel. _________ Explanation of XDS data: In each frame of video, line 21 contains a single stream of data, containing different types of data packets. Field 1 of line 21 contains two captioning channels (CC1 and CC2) and two "text" channels (TEXT1 and TEXT2). All four of these data channels share that 600 cps data stream, and the information is sorted out using packet headers. Field 2 contains a matching set of data channels (CC3, CC4, TEXT3, and TEXT4), and can also contain extended data services (XDS) packets. The XDS (extended data services) provide information about the current program, TV station, and network. Unlike the caption and text data, they are packets rather than continuous streams of data. XDS packets include: Name, length, and start time of current show Type of show, based on a set of category codes Program content advisory (see "V-chip data" below) Network name Station name and number Time of day National weather service warning codes ________ The "Thomson audio drop-out problem" occurs when a broadcaster sends invalid XDS data - that is, data that does not contain truncation packets. There are certain XDS encoders on the market that broadcasters may use that will do this. Thomson television receivers using 16-bit microprocessors (i.e. CTC197/PTK195 chassis) are programmed to decode XDS data by counting data packets. When the microprocessor encounters corrupt data with no truncation packets, the data overflows into memory registers where it does not belong, the first of which relate to the audio processing. When the microprocessor encounters this corrupt data in the audio (or even video) registers, it interprets it as the start of a shut-down, and mutes the audio (and/or video). When the unit is unplugged and replugged, it empties these registers of the corrupt data. It is good to know that this problem was resolved in newer chassis designs that use 32-bit microprocessors (i.e. MM101/102 and DTV306/307). But the vulnerable Thomson televisions will do this as they are receiving invalid data from a station to which the MAIN TUNER is tuned. This is why it is so important to find out what channel, and more specifically, what program the viewer was watching at the time of the anomaly. The real solution: Broadcasters can upgrade their equipment so that the data they send is valid (includes the necessary truncation packets), so that their signal is always 100% valid, and does not mess up these Thomson receivers. Some retailers have someone assigned to contact suspected broadcasters. Once the customer identifies the program (or commercial) was being watched (including the time of day) when the incident occurred, they should report it to the home service specialist. A final note: XDS data may be inserted live, or played back on video tape by a broadcaster. It can also show up on a VHS tape that the customer recorded from a previously-aired television program. ----------------------------------------------------------------------- A fix that I have been recommending to our techs is to place a 1mfd capacitor to ground on U13101(15). This swamps the closed caption data to the micro and stops the reception of the defective data packet. In the event that later on the resolve the defective data problem the capacitor can be removed. Obviously the closed caption feature will be crippled with this capacitor installed. Jon Garver Heritage Television Service 204 Heritage Rd. Monticello, IN. 47960-1510 Voice & FAX: 574-583-9681 Alternate Email: HeritageTV@xxxxxxxxxxx Robinson Electronics wrote: > Can any of you Techs. when with some info on this problem? Are there any cure > from Thomson on this? > The customer said he was watching TV and the audio just quit, but would make > a pop sound when the channels were changed. > I checked the set out, plugged it in and the sound is great, no problem found. > I changed out some caps in the audion circuit in case of low esr, checked ok > though: > C11601, 11604, 11611, 11623, 11628, 11907. > I checked the audio output TDA7499, not getting hot, checks ok. > Played for about a hour, called the customer to pick up. > The customer said it played good for about 2.5 hrs. then quit after a > commercail came on, now just a pop sound when channels change. looks like > after unplugged for a while, it resets and the sound is good. > I saw some notes indicating Q11900 "mute xstr" as a common audio problem! > > Has anyone seen this, found a cause or cure for it? > Can anyone help us with this? Any info appreciated. > Thanks. David. > > Robinson Electronics > 1075 Sweeten Creek Road #51 > Asheville, NC 28803-1757 > Ph./Fax. 828 274-3787 > Toll Free. 1-888 ROBELECT > www.robinsonelectronics.com > www.robelect.com > Mailto: RobinsonElectronics@xxxxxxxxxxx > > ----------------------------------------------------------------------------- > This Email List is accessible to the general public through search engines. > Remove: http://www.tech-assist.org/remove.htm > Set Vacation mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation > Lost Password: http://www.tech-assist.org and select "Login Problems?". > Email Archives: //www.freelists.org/archives/techassist/ > > > ----------------------------------------------------------------------------- This Email List is accessible to the general public through search engines. 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