[real-eyes] dictionary of how we feel Re: Re: ooups sorry Re: Re: e: Re: sirius/xm--collective action and d v s and windows screen reader.
- From: "jose" <crunch1@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Tue, 26 Apr 2011 19:32:54 -0500
ok, oy vay means this is kind of stressful.
Jose Lopez, President
Lopez Language Services, LLC
"We Speak Your Language"
Call us anytime at 888.824.3022
----- Original Message -----
From: "R. E. Driscoll Sr" <llocsirdsr@xxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Cc: "jose" <crunch1@xxxxxxxxx>
Sent: Tuesday, April 26, 2011 6:55 PM
Subject: [real-eyes] Re: ooups sorry Re: Re: e: Re: sirius/xm--collective
action and d v s and windows screen reader.
> Let us create a dictionary of how we feel when we write an email. I
> will start this off with <phew> means I really needed to get rid of this
> thought! (consider this notation to be a sigh of relief)
> On 4/26/2011 6:18 PM, jose wrote:
>> I want to just say first of all that I hate emails because the reader
>> can't
>> hear the tone of the wrighter. I was not infering that we were fighting.
>> Just speeking in general terms. I want us to be united. In the Blindness
>> comunity there has been lots of in fighting that gets us no place.
>> Because
>> dvs was brought up I wanted to shair my views about it.
>>
>> DVS is an example on how we have sometimes as a comunity become divided.
>>
>> There are other examples but I am shore you already know them.
>>
>> In any case I am sorry if I came across in a way that was offensive to
>> you.
>>
>> I just want all of us to be on the same page on this and on so many other
>> topics.
>>
>> I try to never ever play the discrimination card. I think it's a cop out
>> and used when there is no logical reson for a request.
>>
>>
>> god bless and good night.
>> Jose Lopez, President
>> Lopez Language Services, LLC
>>
>> "We Speak Your Language"
>> Call us anytime at 888.824.3022
>>
>> ----- Original Message -----
>> From: "Mitchell D. Lynn"<mlynn@xxxxxxxxx>
>> To:<real-eyes@xxxxxxxxxxxxx>
>> Sent: Tuesday, April 26, 2011 3:10 PM
>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s
>> and
>> windows screen reader.
>>
>>
>>> What gives you the idea that there is fighting going on here? I don't
>>> see
>>> any of that. Just suggestions on how to best accomplish a task without a
>>> hurly burly.
>>>
>>> As for the descriptive video, it makes no real difference to me if it is
>>> there or not. I watch probably less than 30-minutes a week on average.
>>> Unless there is something like events of Sept 11, I will go weeks at a
>>> time
>>> without seeing any TV at all. I would prefer that there were more
>>> efforts
>>> in
>>> making books available. That is all.
>>>
>>> I agree with getting this done without making a big fuss and calling up
>>> the
>>> discrimination card. That has been the thrust of my entire discourse
>>> here.
>>> No harsh words or argument that I have seen. Not sure what you are
>>> reading.
>>>
>>> -----Original Message-----
>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>> On Behalf Of jose
>>> Sent: Tuesday, April 26, 2011 1:44 PM
>>> To: real-eyes@xxxxxxxxxxxxx
>>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s
>>> and
>>> windows screen reader.
>>>
>>> Ok, as for d v s, it's pretty strait forward. The Death are able to
>>> enjoy
>>> tons of TV shows because they can use the c c . there much more united
>>> when
>>> it comes to stuff like that then we the blind. Why is it that as blind
>>> persons we have to fight with each other on this problem.
>>>
>>> If you don't like or want d v s then don't use it. However it's not a
>>> one
>>> or
>>> the other kind of thing. I support making things such as weather alerts
>>> blind friendly.
>>>
>>> I may never use it because every time there is bad weather the local
>>> weather
>>> men go nuts and brake into programming to tell us all about the stormed.
>>>
>>> So it's truly not one or the other.
>>>
>>> It's hi time that we the people grab the bull by the horns and don't
>>> depend
>>> on big brother to take care of us all.
>>>
>>> however when all of our best efforts have failed, then and only then
>>> should
>>> we appeal to big brother to step in.
>>>
>>> It's the last step not the first.
>>>
>>> Putting a gun to peoples heads isn't going to help us in any way.
>>>
>>> As for windows so called screen readers. It's not a screen reader and
>>> was
>>> never meant to be one and probably will not ever be one.
>>>
>>> I understand that some of the companies that produce screen readers
>>> weren't
>>> in favor of micro soft having a free screen reader. I
>>>
>>> Can't prove it but if it's true I guess it would of effected there
>>> income.
>>>
>>> Love pace and joy to all.
>>>
>>>
>>>
>>> Jose Lopez, President
>>> Lopez Language Services, LLC
>>>
>>> "We Speak Your Language"
>>> Call us anytime at 888.824.3022
>>>
>>> ----- Original Message -----
>>> From: "Mitchell D. Lynn"<mlynn@xxxxxxxxx>
>>> To:<real-eyes@xxxxxxxxxxxxx>
>>> Sent: Tuesday, April 26, 2011 7:21 AM
>>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action
>>>
>>>
>>>> Thanks! I hope you are referencing my plan to ditch the descriptive
>>>> video
>>>> and make the LOC holdings totally accessible.
>>>>
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>> On Behalf Of jack and bakey
>>>> Sent: Monday, April 25, 2011 11:36 PM
>>>> To: real-eyes@xxxxxxxxxxxxx
>>>> Subject: [real-eyes] e: Re: sirius/xm--collective action
>>>>
>>>> Mitch,
>>>> Now that is a plan, with which I can completely agree.
>>>> Best
>>>> Jack
>>>>
>>>>
>>>>> ----- Original Message -----
>>>>> From: "Mitchell D. Lynn"<mlynn@xxxxxxxxx
>>>>> To:<real-eyes@xxxxxxxxxxxxx
>>>>> Date sent: Mon, 25 Apr 2011 15:20:03 -0500
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> My point exactly. I was going to ask if Apple did their
>>>> accessibility on
>>>>> their own or if they were forced to. And as for MS Windows
>>>> built-in screen
>>>>> reader, how many of us take advantage of that? Windows screen
>>>> reader will
>>>>> work in a pinch, but I don't know of anyone who uses it as a
>>>> primary reader
>>>>> when there are other choices.
>>>>> I'd be willing to bet those laws mandating accessibility won't be
>>>> very
>>>>> effective. It will promote just enough shoddy work to frustrate
>>>> the hell out
>>>>> of all of us. We will have to have an Accessibility Czar" to
>>>> keep an eye on
>>>>> all those companies just to make sure they are doing what is
>>>> necessary and
>>>>> to a degree that is necessary. I don't trust the government
>>>> enough to think
>>>>> they will know what works and doesn't work when it comes to these
>>>> sorts of
>>>>> things. Personally, I think we would all be better served if the
>>>> gov't gave
>>>>> up on this issue and on forcing descriptive video and instead
>>>> required that
>>>>> every book in the Library of Congress were accessible.
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of Reginald George
>>>>> Sent: Monday, April 25, 2011 2:54 PM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> It's true that a company like Sprint won't change till it's
>>>> mandated, and
>>>>> will always do a crappy job. While a company like Apple who has
>>>> shown a
>>>>> real interest in Accessibility and hired someone to manage it
>>>> from the start
>>>>> seems to do a better job, and they set the bar for everyone else.
>>>>> ----- Original Message -----
>>>>> From: "Mitchell D. Lynn"<mlynn@xxxxxxxxx
>>>>> To:<real-eyes@xxxxxxxxxxxxx
>>>>> Sent: Monday, April 25, 2011 1:21 PM
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>
>>>>> It's a muddle--that's for sure. I don't like paying high prices
>>>> for
>>>>> specialized adaptive equipment any more than the next person, but
>>>> neither do
>>>>> I think the government ought to be sticking its nose into this
>>>> kind of
>>>>> situation. I am not at all clear on where this sort of thing is
>>>> condoned or
>>>>> encouraged by the Constitution. Should companies be encouraged
>>>> to make their
>>>>> devices accessible? Maybe! Should they be required by law? I am
>>>> not so sure
>>>>> on that one. And who is going to do a better job with it? Will
>>>> it be those
>>>>> under governmental duress, or will it be those who have a genuine
>>>> interst in
>>>>> accessibility.
>>>>> Again, not trying to tick anyone off here. Take this for what it
>>>> is worth..
>>>>> It comes from a guy who doesn't own a cell phone and has no
>>>> interest in
>>>>> getting one. Though this was seriously tested a week or so back
>>>> by the post
>>>>> on the ancillary features of the I phone.
>>>>
>>>>
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of Kimberly A. Morrow
>>>>> Sent: Monday, April 25, 2011 12:44 PM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> Actually, Mitchell, you're speaking the truth. That's really
>>>> what it comes
>>>>> down to.
>>>>
>>>>
>>>>> Kimberly Morrow, PhD
>>>>> Communications Specialist
>>>>> Message of Hope Ministry
>>>>> 1901 NW Blue Parkway
>>>>> Unity Village, MO 64065-0001
>>>>> message-of-hope@xxxxxxxxxxxxxxx
>>>>> Phone: 866--421-3066 (Toll-free)
>>>>> Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D.
>>>> Lynn
>>>>> Sent: Monday, April 25, 2011 12:27 PM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> Well, isn't it their prerogative to alienate paying customers
>>>> (intentionally
>>>>> or otherwise) if that suits their business needs? And it should
>>>> be their
>>>>> prerogative to build a device for whatever target audience they
>>>> want. If
>>>>> that means that some folks can use it and others can't, then so
>>>> be it. I
>>>>> know that sounds harsh, and I will probably get flamed for it.
>>>>
>>>>> I don't have XM, and it doesn't bother me at all if their site is
>>>> or isn't
>>>>> accessible to me. That's just me though: I have no interest in
>>>> listening to
>>>>> XM on any device even if it were free. I had a 30-day trial on
>>>> Sonos and
>>>>> another with Squeezebox, and while I activated both (with the
>>>> full intention
>>>>> of trying it out) I never tuned in so much as one station one
>>>> time. Pandora
>>>>> and Rhapsody were more appealing, but in the end, I didn't give
>>>> them much of
>>>>> a listen either. Pandora has a cool concept, but in the end, not
>>>> being able
>>>>> to tell what was playing made the service useless. Never
>>>> bothered trying
>>>>> either over a computer, so that avenue might well have given me
>>>> band names
>>>>> and song titles, but the Sonos and Squeezebox displays do not
>>>> voice at all.
>>>>> The computer software for both give me the info, but I don't want
>>>> to carry a
>>>>> PC around with me just to see what is playing.
>>>>> Now, before I tick everyone off here, I understand that if you
>>>> paid for a
>>>>> service that once worked, then you should get what you paid for
>>>> or a refund
>>>>> if resolution is not possible.
>>>>
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of Reginald George
>>>>> Sent: Monday, April 25, 2011 11:21 AM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> They can wangle out of it I'm sure. But what really rankles is
>>>> they had a
>>>>> web site and an IPhone app that worked fine for us, and they
>>>> killed both
>>>>> methods of access. They alienated paying customers and don't
>>>> seem to give a
>>>>> damn! I'm not even a subscriber and I'm pissed!
>>>>> ----- Original Message -----
>>>>> From: "Mitchell D. Lynn"<mlynn@xxxxxxxxx
>>>>> To:<real-eyes@xxxxxxxxxxxxx
>>>>> Sent: Monday, April 25, 2011 10:31 AM
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>
>>>>> Will this apply to XM? It isn't a communication company in the
>>>> same way as a
>>>>> cell company. This is still kind of a side benefit for XM
>>>> subscribers. It
>>>>> isn't the primary focal point when you subscribe: that would be
>>>> getting it
>>>>> in your vehicle or some sort of stereo system.
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of Reginald George
>>>>> Sent: Monday, April 25, 2011 8:24 AM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> I'll tell you the incentive. The new FCC rules regarding
>>>> mandatory access
>>>>> for those of us with disabilities to communication devices. This
>>>> means
>>>>> speech has to be built into new cell phones, and there will be
>>>> much more
>>>>> pressure on companies to comply, and many more suits because this
>>>> issue is
>>>>> being taken seriously now by the government where it wasn't
>>>> before.
>>>>> Universal design is starting to be mandated on all levels, not
>>>> just for
>>>>> public accommodations.
>>>>> ----- Original Message -----
>>>>> From: "Kimberly A. Morrow"<morrowka@xxxxxxxxxxxxxxx
>>>>> To:<real-eyes@xxxxxxxxxxxxx
>>>>> Sent: Monday, April 25, 2011 7:08 AM
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>
>>>>> Here's the problem: Blindness is a very low-incidence disability.
>>>> What
>>>>> incentive do these companies really have in terms of listening to
>>>> our
>>>>> concerns? IN the scheme of things, we don't comprise that much of
>>>> their
>>>>> profit.
>>>>
>>>>
>>>>> Kimberly Morrow, PhD
>>>>> Communications Specialist
>>>>> Message of Hope Ministry
>>>>> 1901 NW Blue Parkway
>>>>> Unity Village, MO 64065-0001
>>>>> message-of-hope@xxxxxxxxxxxxxxx
>>>>> Phone: 866--421-3066 (Toll-free)
>>>>> Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn
>>>> Walker
>>>>> Sent: Sunday, April 24, 2011 11:30 AM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>> I have had trouble with AkccuuRadio's website because of the
>>>> flash content.
>>>>> I have written them twice asking that support for the many
>>>> stations have
>>>>> winamp or other media content links with no type of responce. I
>>>> haven't been
>>>>> able to find an actual phone number to contact them at either.
>>>> All of the
>>>>> stations are good and great. It's just the flash that is
>>>> annoying. I have
>>>>> asked them to please make the links accessible but, nothing so, I
>>>> need to
>>>>> look for a phone number to talk to someone.
>>>>> Duyahn
>>>>
>>>>> ----- Original Message -----
>>>>> From: "Mitchell D. Lynn"<mlynn@xxxxxxxxx
>>>>> To:<real-eyes@xxxxxxxxxxxxx
>>>>> Sent: Sunday, April 24, 2011 10:07 AM
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>
>>>>>> It would take thousands to register on their radar. Probably
>>>> better if
>>>>> you
>>>>>> could find a contact within the company and have everybody send
>>>> your
>>>>> pleas
>>>>>> and complaints through them. The fact that it is a large
>>>> company with
>>>>> call
>>>>>> center support over seas is exactly the reason something like
>>>> this is
>>>>>> going to be less likely to succeed. There are going to be
>>>> dozens,
>>>>>> scores,
>>>>> maybe
>>>>>> even hundreds of different agents taking your calls. They are
>>>> not
>>>>>> necessarily going to understand fully what you are explaining
>>>> nor
>>>>>> necessarily sympathize with you. They might not even speak
>>>> English all
>>>>
>>>>>> that
>>>>>> well. If you all do go the call route, I would suggest that
>>>> each and
>>>>> every
>>>>>> one of you who calls ask to speak to a supervisor, try to get an
>>>>> E-mail
>>>>>> address of someone in authority, and make absolutely sure you
>>>> get a
>>>>> case
>>>>>> number. If you all continue to make follow-up calls on a
>>>> regular
>>>>> basis,
>>>>>> you
>>>>>> might get some where. Plus, if you decided to take some other
>>>> kind of
>>>>>> action or further steps down the road, you all could pool the
>>>> case
>>>>>> numbers to
>>>>>> good
>>>>>> effect in further communications or in legal action.
>>>>>> These call centers aren't really in existence to solve problems.
>>>> They
>>>>> are
>>>>>> more to simply process calls. They are timed, and get greater
>>>>>> rewards/credit--whatever--for handling the call quickly, being
>>>> polite,
>>>>> and
>>>>>> following some mandated script that gives the impression of
>>>> concern
>>>>> and
>>>>>> helpfulness. Remember why companies locate their support
>>>> off-shore:
>>>>> for
>>>>>> cost
>>>>>> reasons.
>>>>>> There may well be some terrific support agents who are concerned
>>>> about
>>>>
>>>>>> your
>>>>>> issue. But my experience in call centers as a tech support
>>>> agent tells
>>>>> me
>>>>>> that most will not be all that helpful. Your chances go way up
>>>> if you
>>>>> ask
>>>>>> for supervisors. Get the supervisor's E-mail addys, their
>>>> bosses'
>>>>> names
>>>>>> and
>>>>>> their bosses' E-mail addys. Get the case number above all, and
>>>> ask if
>>>>>> there is a way you can track the ticket's progress online.
>>>>>> Hope this helps. I know it sounds cynical, but it is more
>>>> realistic
>>>>> than
>>>>>> cynical.
>>>>
>>>>>> -----Original Message-----
>>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>>> On Behalf Of Wendy
>>>>>> Sent: Saturday, April 23, 2011 7:40 PM
>>>>>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>> I'm willing to join in this effort if enough people do as well.
>>>> If
>>>>> there
>>>>>> is
>>>>>> lots of chatter about this on the list maybe we should come up
>>>> with
>>>>>> another way to talk about how and when we should take this
>>>> action.
>>>>>> Wendy
>>>>>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>>>>> app, and the online platform continues to be inaccessible, I have
>>>> an
>>>>>>> idea as to how we should take action.
>>>>
>>>>>>> Large companies such as Sirius/XM seldom listen to one
>>>>>>> individual--especially when their call center is located
>>>> somewhere
>>>>>> overseas.
>>>>>>> Those of us who are currently subscribed to the online Sirius/XM
>>>>>>> platforms, which are no longer accessible, and who wish to cease
>>>>>>> donating our $3.00 per month (hey, folks, that's $36 per
>>>> year--you
>>>>> know
>>>>>>> how many IPhone apps you could buy with that???): We should all
>>>> pick a
>>>>
>>>>>>> day, and everyone should call sirius/xm and unsubscribe to the
>>>> online
>>>>>>> service on the same day, each of us stating to sirius/xm our
>>>> reason
>>>>> for
>>>>>>> doing so. Only when a collective voice is heard will Sirius/XM
>>>> (or any
>>>>
>>>>>>> other currently inaccessible service), truly take note and
>>>> listen.
>>>>
>>>>
>>>>
>>>>>>> How about it?
>>>>
>>>>
>>>>>>> Kim
>>>>
>>>>
>>>>
>>>>
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- » [real-eyes] dictionary of how we feel Re: Re: ooups sorry Re: Re: e: Re: sirius/xm--collective action and d v s and windows screen reader. - jose
