[real-eyes] e: Re: sirius/xm--collective action
- From: jack and bakey <braille_cat@xxxxxxxxxxxxx>
- To: real-eyes@xxxxxxxxxxxxx
- Date: Mon, 25 Apr 2011 23:36:13 -0500
Mitch,
Now that is a plan, with which I can completely agree.
Best
Jack
> ----- Original Message -----
>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>To: <real-eyes@xxxxxxxxxxxxx
>Date sent: Mon, 25 Apr 2011 15:20:03 -0500
>Subject: [real-eyes] Re: sirius/xm--collective action
>My point exactly. I was going to ask if Apple did their
accessibility on
>their own or if they were forced to. And as for MS Windows
built-in screen
>reader, how many of us take advantage of that? Windows screen
reader will
>work in a pinch, but I don't know of anyone who uses it as a
primary reader
>when there are other choices.
>I'd be willing to bet those laws mandating accessibility won't be
very
>effective. It will promote just enough shoddy work to frustrate
the hell out
>of all of us. We will have to have an Accessibility Czar" to
keep an eye on
>all those companies just to make sure they are doing what is
necessary and
>to a degree that is necessary. I don't trust the government
enough to think
>they will know what works and doesn't work when it comes to these
sorts of
>things. Personally, I think we would all be better served if the
gov't gave
>up on this issue and on forcing descriptive video and instead
required that
>every book in the Library of Congress were accessible.
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>On Behalf Of Reginald George
>Sent: Monday, April 25, 2011 2:54 PM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] Re: sirius/xm--collective action
>It's true that a company like Sprint won't change till it's
mandated, and
>will always do a crappy job. While a company like Apple who has
shown a
>real interest in Accessibility and hired someone to manage it
from the start
>seems to do a better job, and they set the bar for everyone else.
>----- Original Message -----
>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>To: <real-eyes@xxxxxxxxxxxxx
>Sent: Monday, April 25, 2011 1:21 PM
>Subject: [real-eyes] Re: sirius/xm--collective action
>It's a muddle--that's for sure. I don't like paying high prices
for
>specialized adaptive equipment any more than the next person, but
neither do
>I think the government ought to be sticking its nose into this
kind of
>situation. I am not at all clear on where this sort of thing is
condoned or
>encouraged by the Constitution. Should companies be encouraged
to make their
>devices accessible? Maybe! Should they be required by law? I am
not so sure
>on that one. And who is going to do a better job with it? Will
it be those
>under governmental duress, or will it be those who have a genuine
interst in
>accessibility.
>Again, not trying to tick anyone off here. Take this for what it
is worth..
>It comes from a guy who doesn't own a cell phone and has no
interest in
>getting one. Though this was seriously tested a week or so back
by the post
>on the ancillary features of the I phone.
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>On Behalf Of Kimberly A. Morrow
>Sent: Monday, April 25, 2011 12:44 PM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] Re: sirius/xm--collective action
>Actually, Mitchell, you're speaking the truth. That's really
what it comes
>down to.
>Kimberly Morrow, PhD
>Communications Specialist
>Message of Hope Ministry
>1901 NW Blue Parkway
>Unity Village, MO 64065-0001
>message-of-hope@xxxxxxxxxxxxxxx
>Phone: 866--421-3066 (Toll-free)
>Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D.
Lynn
>Sent: Monday, April 25, 2011 12:27 PM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] Re: sirius/xm--collective action
>Well, isn't it their prerogative to alienate paying customers
(intentionally
>or otherwise) if that suits their business needs? And it should
be their
>prerogative to build a device for whatever target audience they
want. If
>that means that some folks can use it and others can't, then so
be it. I
>know that sounds harsh, and I will probably get flamed for it.
>I don't have XM, and it doesn't bother me at all if their site is
or isn't
>accessible to me. That's just me though: I have no interest in
listening to
>XM on any device even if it were free. I had a 30-day trial on
Sonos and
>another with Squeezebox, and while I activated both (with the
full intention
>of trying it out) I never tuned in so much as one station one
time. Pandora
>and Rhapsody were more appealing, but in the end, I didn't give
them much of
>a listen either. Pandora has a cool concept, but in the end, not
being able
>to tell what was playing made the service useless. Never
bothered trying
>either over a computer, so that avenue might well have given me
band names
>and song titles, but the Sonos and Squeezebox displays do not
voice at all.
>The computer software for both give me the info, but I don't want
to carry a
>PC around with me just to see what is playing.
>Now, before I tick everyone off here, I understand that if you
paid for a
>service that once worked, then you should get what you paid for
or a refund
>if resolution is not possible.
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>On Behalf Of Reginald George
>Sent: Monday, April 25, 2011 11:21 AM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] Re: sirius/xm--collective action
>They can wangle out of it I'm sure. But what really rankles is
they had a
>web site and an IPhone app that worked fine for us, and they
killed both
>methods of access. They alienated paying customers and don't
seem to give a
>damn! I'm not even a subscriber and I'm pissed!
>----- Original Message -----
>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>To: <real-eyes@xxxxxxxxxxxxx
>Sent: Monday, April 25, 2011 10:31 AM
>Subject: [real-eyes] Re: sirius/xm--collective action
>Will this apply to XM? It isn't a communication company in the
same way as a
>cell company. This is still kind of a side benefit for XM
subscribers. It
>isn't the primary focal point when you subscribe: that would be
getting it
>in your vehicle or some sort of stereo system.
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>On Behalf Of Reginald George
>Sent: Monday, April 25, 2011 8:24 AM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] Re: sirius/xm--collective action
>I'll tell you the incentive. The new FCC rules regarding
mandatory access
>for those of us with disabilities to communication devices. This
means
>speech has to be built into new cell phones, and there will be
much more
>pressure on companies to comply, and many more suits because this
issue is
>being taken seriously now by the government where it wasn't
before.
>Universal design is starting to be mandated on all levels, not
just for
>public accommodations.
>----- Original Message -----
>From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx
>To: <real-eyes@xxxxxxxxxxxxx
>Sent: Monday, April 25, 2011 7:08 AM
>Subject: [real-eyes] Re: sirius/xm--collective action
>Here's the problem: Blindness is a very low-incidence disability.
What
>incentive do these companies really have in terms of listening to
our
>concerns? IN the scheme of things, we don't comprise that much of
their
>profit.
>Kimberly Morrow, PhD
>Communications Specialist
>Message of Hope Ministry
>1901 NW Blue Parkway
>Unity Village, MO 64065-0001
>message-of-hope@xxxxxxxxxxxxxxx
>Phone: 866--421-3066 (Toll-free)
>Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn
Walker
>Sent: Sunday, April 24, 2011 11:30 AM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] Re: sirius/xm--collective action
>I have had trouble with AkccuuRadio's website because of the
flash content.
>I have written them twice asking that support for the many
stations have
>winamp or other media content links with no type of responce. I
haven't been
>able to find an actual phone number to contact them at either.
All of the
>stations are good and great. It's just the flash that is
annoying. I have
>asked them to please make the links accessible but, nothing so, I
need to
>look for a phone number to talk to someone.
>Duyahn
>----- Original Message -----
>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>To: <real-eyes@xxxxxxxxxxxxx
>Sent: Sunday, April 24, 2011 10:07 AM
>Subject: [real-eyes] Re: sirius/xm--collective action
>> It would take thousands to register on their radar. Probably
better if
>you
>> could find a contact within the company and have everybody send
your
>pleas
>> and complaints through them. The fact that it is a large
company with
>call
>> center support over seas is exactly the reason something like
this is
>> going to be less likely to succeed. There are going to be
dozens,
>> scores,
>maybe
>> even hundreds of different agents taking your calls. They are
not
>> necessarily going to understand fully what you are explaining
nor
>> necessarily sympathize with you. They might not even speak
English all
>> that
>> well. If you all do go the call route, I would suggest that
each and
>every
>> one of you who calls ask to speak to a supervisor, try to get an
>E-mail
>> address of someone in authority, and make absolutely sure you
get a
>case
>> number. If you all continue to make follow-up calls on a
regular
>basis,
>> you
>> might get some where. Plus, if you decided to take some other
kind of
>> action or further steps down the road, you all could pool the
case
>> numbers to
>> good
>> effect in further communications or in legal action.
>> These call centers aren't really in existence to solve problems.
They
>are
>> more to simply process calls. They are timed, and get greater
>> rewards/credit--whatever--for handling the call quickly, being
polite,
>and
>> following some mandated script that gives the impression of
concern
>and
>> helpfulness. Remember why companies locate their support
off-shore:
>for
>> cost
>> reasons.
>> There may well be some terrific support agents who are concerned
about
>> your
>> issue. But my experience in call centers as a tech support
agent tells
>me
>> that most will not be all that helpful. Your chances go way up
if you
>ask
>> for supervisors. Get the supervisor's E-mail addys, their
bosses'
>names
>> and
>> their bosses' E-mail addys. Get the case number above all, and
ask if
>> there is a way you can track the ticket's progress online.
>> Hope this helps. I know it sounds cynical, but it is more
realistic
>than
>> cynical.
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Wendy
>> Sent: Saturday, April 23, 2011 7:40 PM
>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: sirius/xm--collective action
>> I'm willing to join in this effort if enough people do as well.
If
>there
>> is
>> lots of chatter about this on the list maybe we should come up
with
>> another way to talk about how and when we should take this
action.
>> Wendy
>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>app, and the online platform continues to be inaccessible, I have
an
>>>idea as to how we should take action.
>>>Large companies such as Sirius/XM seldom listen to one
>>>individual--especially when their call center is located
somewhere
>> overseas.
>>>Those of us who are currently subscribed to the online Sirius/XM
>>>platforms, which are no longer accessible, and who wish to cease
>>>donating our $3.00 per month (hey, folks, that's $36 per
year--you
>know
>>>how many IPhone apps you could buy with that???): We should all
pick a
>>>day, and everyone should call sirius/xm and unsubscribe to the
online
>>>service on the same day, each of us stating to sirius/xm our
reason
>for
>>>doing so. Only when a collective voice is heard will Sirius/XM
(or any
>>>other currently inaccessible service), truly take note and
listen.
>>>How about it?
>>>Kim
>>>To subscribe or to leave the list, or to set other subscription
>>>options, go to www.freelists.org/list/real-eyes
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