Thanks! I hope you are referencing my plan to ditch the descriptive video and make the LOC holdings totally accessible. -----Original Message----- From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of jack and bakey Sent: Monday, April 25, 2011 11:36 PM To: real-eyes@xxxxxxxxxxxxx Subject: [real-eyes] e: Re: sirius/xm--collective action Mitch, Now that is a plan, with which I can completely agree. Best Jack > ----- Original Message ----- >From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx >To: <real-eyes@xxxxxxxxxxxxx >Date sent: Mon, 25 Apr 2011 15:20:03 -0500 >Subject: [real-eyes] Re: sirius/xm--collective action >My point exactly. I was going to ask if Apple did their accessibility on >their own or if they were forced to. And as for MS Windows built-in screen >reader, how many of us take advantage of that? Windows screen reader will >work in a pinch, but I don't know of anyone who uses it as a primary reader >when there are other choices. >I'd be willing to bet those laws mandating accessibility won't be very >effective. It will promote just enough shoddy work to frustrate the hell out >of all of us. We will have to have an Accessibility Czar" to keep an eye on >all those companies just to make sure they are doing what is necessary and >to a degree that is necessary. I don't trust the government enough to think >they will know what works and doesn't work when it comes to these sorts of >things. Personally, I think we would all be better served if the gov't gave >up on this issue and on forcing descriptive video and instead required that >every book in the Library of Congress were accessible. >-----Original Message----- >From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx] >On Behalf Of Reginald George >Sent: Monday, April 25, 2011 2:54 PM >To: real-eyes@xxxxxxxxxxxxx >Subject: [real-eyes] Re: sirius/xm--collective action >It's true that a company like Sprint won't change till it's mandated, and >will always do a crappy job. While a company like Apple who has shown a >real interest in Accessibility and hired someone to manage it from the start >seems to do a better job, and they set the bar for everyone else. >----- Original Message ----- >From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx >To: <real-eyes@xxxxxxxxxxxxx >Sent: Monday, April 25, 2011 1:21 PM >Subject: [real-eyes] Re: sirius/xm--collective action >It's a muddle--that's for sure. I don't like paying high prices for >specialized adaptive equipment any more than the next person, but neither do >I think the government ought to be sticking its nose into this kind of >situation. I am not at all clear on where this sort of thing is condoned or >encouraged by the Constitution. Should companies be encouraged to make their >devices accessible? Maybe! Should they be required by law? I am not so sure >on that one. And who is going to do a better job with it? Will it be those >under governmental duress, or will it be those who have a genuine interst in >accessibility. >Again, not trying to tick anyone off here. Take this for what it is worth.. >It comes from a guy who doesn't own a cell phone and has no interest in >getting one. Though this was seriously tested a week or so back by the post >on the ancillary features of the I phone. >-----Original Message----- >From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx] >On Behalf Of Kimberly A. Morrow >Sent: Monday, April 25, 2011 12:44 PM >To: real-eyes@xxxxxxxxxxxxx >Subject: [real-eyes] Re: sirius/xm--collective action >Actually, Mitchell, you're speaking the truth. That's really what it comes >down to. >Kimberly Morrow, PhD >Communications Specialist >Message of Hope Ministry >1901 NW Blue Parkway >Unity Village, MO 64065-0001 >message-of-hope@xxxxxxxxxxxxxxx >Phone: 866--421-3066 (Toll-free) >Hours: M-Th 7:00 a.m.-4:00 p.m. (CT) >-----Original Message----- >From: real-eyes-bounce@xxxxxxxxxxxxx >[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D. Lynn >Sent: Monday, April 25, 2011 12:27 PM >To: real-eyes@xxxxxxxxxxxxx >Subject: [real-eyes] Re: sirius/xm--collective action >Well, isn't it their prerogative to alienate paying customers (intentionally >or otherwise) if that suits their business needs? And it should be their >prerogative to build a device for whatever target audience they want. If >that means that some folks can use it and others can't, then so be it. I >know that sounds harsh, and I will probably get flamed for it. >I don't have XM, and it doesn't bother me at all if their site is or isn't >accessible to me. That's just me though: I have no interest in listening to >XM on any device even if it were free. I had a 30-day trial on Sonos and >another with Squeezebox, and while I activated both (with the full intention >of trying it out) I never tuned in so much as one station one time. Pandora >and Rhapsody were more appealing, but in the end, I didn't give them much of >a listen either. Pandora has a cool concept, but in the end, not being able >to tell what was playing made the service useless. Never bothered trying >either over a computer, so that avenue might well have given me band names >and song titles, but the Sonos and Squeezebox displays do not voice at all. >The computer software for both give me the info, but I don't want to carry a >PC around with me just to see what is playing. >Now, before I tick everyone off here, I understand that if you paid for a >service that once worked, then you should get what you paid for or a refund >if resolution is not possible. >-----Original Message----- >From: real-eyes-bounce@xxxxxxxxxxxxx >[mailto:real-eyes-bounce@xxxxxxxxxxxxx] >On Behalf Of Reginald George >Sent: Monday, April 25, 2011 11:21 AM >To: real-eyes@xxxxxxxxxxxxx >Subject: [real-eyes] Re: sirius/xm--collective action >They can wangle out of it I'm sure. But what really rankles is they had a >web site and an IPhone app that worked fine for us, and they killed both >methods of access. They alienated paying customers and don't seem to give a >damn! I'm not even a subscriber and I'm pissed! >----- Original Message ----- >From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx >To: <real-eyes@xxxxxxxxxxxxx >Sent: Monday, April 25, 2011 10:31 AM >Subject: [real-eyes] Re: sirius/xm--collective action >Will this apply to XM? It isn't a communication company in the same way as a >cell company. This is still kind of a side benefit for XM subscribers. It >isn't the primary focal point when you subscribe: that would be getting it >in your vehicle or some sort of stereo system. >-----Original Message----- >From: real-eyes-bounce@xxxxxxxxxxxxx >[mailto:real-eyes-bounce@xxxxxxxxxxxxx] >On Behalf Of Reginald George >Sent: Monday, April 25, 2011 8:24 AM >To: real-eyes@xxxxxxxxxxxxx >Subject: [real-eyes] Re: sirius/xm--collective action >I'll tell you the incentive. The new FCC rules regarding mandatory access >for those of us with disabilities to communication devices. This means >speech has to be built into new cell phones, and there will be much more >pressure on companies to comply, and many more suits because this issue is >being taken seriously now by the government where it wasn't before. >Universal design is starting to be mandated on all levels, not just for >public accommodations. >----- Original Message ----- >From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx >To: <real-eyes@xxxxxxxxxxxxx >Sent: Monday, April 25, 2011 7:08 AM >Subject: [real-eyes] Re: sirius/xm--collective action >Here's the problem: Blindness is a very low-incidence disability. What >incentive do these companies really have in terms of listening to our >concerns? IN the scheme of things, we don't comprise that much of their >profit. >Kimberly Morrow, PhD >Communications Specialist >Message of Hope Ministry >1901 NW Blue Parkway >Unity Village, MO 64065-0001 >message-of-hope@xxxxxxxxxxxxxxx >Phone: 866--421-3066 (Toll-free) >Hours: M-Th 7:00 a.m.-4:00 p.m. (CT) >-----Original Message----- >From: real-eyes-bounce@xxxxxxxxxxxxx >[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn Walker >Sent: Sunday, April 24, 2011 11:30 AM >To: real-eyes@xxxxxxxxxxxxx >Subject: [real-eyes] Re: sirius/xm--collective action >I have had trouble with AkccuuRadio's website because of the flash content. >I have written them twice asking that support for the many stations have >winamp or other media content links with no type of responce. I haven't been >able to find an actual phone number to contact them at either. All of the >stations are good and great. It's just the flash that is annoying. I have >asked them to please make the links accessible but, nothing so, I need to >look for a phone number to talk to someone. >Duyahn >----- Original Message ----- >From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx >To: <real-eyes@xxxxxxxxxxxxx >Sent: Sunday, April 24, 2011 10:07 AM >Subject: [real-eyes] Re: sirius/xm--collective action >> It would take thousands to register on their radar. Probably better if >you >> could find a contact within the company and have everybody send your >pleas >> and complaints through them. The fact that it is a large company with >call >> center support over seas is exactly the reason something like this is >> going to be less likely to succeed. There are going to be dozens, >> scores, >maybe >> even hundreds of different agents taking your calls. They are not >> necessarily going to understand fully what you are explaining nor >> necessarily sympathize with you. They might not even speak English all >> that >> well. If you all do go the call route, I would suggest that each and >every >> one of you who calls ask to speak to a supervisor, try to get an >E-mail >> address of someone in authority, and make absolutely sure you get a >case >> number. If you all continue to make follow-up calls on a regular >basis, >> you >> might get some where. Plus, if you decided to take some other kind of >> action or further steps down the road, you all could pool the case >> numbers to >> good >> effect in further communications or in legal action. >> These call centers aren't really in existence to solve problems. They >are >> more to simply process calls. They are timed, and get greater >> rewards/credit--whatever--for handling the call quickly, being polite, >and >> following some mandated script that gives the impression of concern >and >> helpfulness. Remember why companies locate their support off-shore: >for >> cost >> reasons. >> There may well be some terrific support agents who are concerned about >> your >> issue. But my experience in call centers as a tech support agent tells >me >> that most will not be all that helpful. Your chances go way up if you >ask >> for supervisors. Get the supervisor's E-mail addys, their bosses' >names >> and >> their bosses' E-mail addys. Get the case number above all, and ask if >> there is a way you can track the ticket's progress online. >> Hope this helps. I know it sounds cynical, but it is more realistic >than >> cynical. >> -----Original Message----- >> From: real-eyes-bounce@xxxxxxxxxxxxx >> [mailto:real-eyes-bounce@xxxxxxxxxxxxx] >> On Behalf Of Wendy >> Sent: Saturday, April 23, 2011 7:40 PM >> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx >> Subject: [real-eyes] Re: sirius/xm--collective action >> I'm willing to join in this effort if enough people do as well. If >there >> is >> lots of chatter about this on the list maybe we should come up with >> another way to talk about how and when we should take this action. >> Wendy >> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote: >>>app, and the online platform continues to be inaccessible, I have an >>>idea as to how we should take action. >>>Large companies such as Sirius/XM seldom listen to one >>>individual--especially when their call center is located somewhere >> overseas. >>>Those of us who are currently subscribed to the online Sirius/XM >>>platforms, which are no longer accessible, and who wish to cease >>>donating our $3.00 per month (hey, folks, that's $36 per year--you >know >>>how many IPhone apps you could buy with that???): We should all pick a >>>day, and everyone should call sirius/xm and unsubscribe to the online >>>service on the same day, each of us stating to sirius/xm our reason >for >>>doing so. Only when a collective voice is heard will Sirius/XM (or any >>>other currently inaccessible service), truly take note and listen. >>>How about it? >>>Kim >>>To subscribe or to leave the list, or to set other subscription >>>options, go to www.freelists.org/list/real-eyes >> To subscribe or to leave the list, or to set other subscription >options, >> go >> to www.freelists.org/list/real-eyes >> To subscribe or to leave the list, or to set other subscription >options, >> go to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go >to www.freelists.org/list/real-eyes >To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes