-=PCTechTalk=- Re: help files on win xp not working
- From: Tori <verse@xxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 28 Feb 2005 20:43:23 -0600
This happened to me with Win95. I just suddenly had no help files in most
of the programs. I did have it in one or two which appeared to be 'stand
alone' rather than using the normal windows. I never did find a way to get
them back until I reinstalled Windows. I have no idea why it stopped
working as nothing new was added or removed during the time it stopped
working. You might simply try reinstalling the help files for the OS if
that can be done separately. If not, is it possible the restore disk is
defective (by that I mean that maybe the help file is corrupt and doesn't
install properly)? You say it works on another computer. Does that mean
you have the same OS on another computer?
Win95 was on a restore disk and worked fine once I reinstalled it, so it
probably isn't the 'restore' part, it may just be a bad file on the
disk? Just a thought you might try before spending more money. Try to get
the company to send you a new restore disk. Explain the problem and tell
them it has to be an issue with the OS on that disk since it all works
elsewhere. I'm definitely no expert in this area so I don't know if my
experience will help you any or not.
Tori
At 08:24 PM 2/28/2005, you wrote:
>To be honest, I never noticed it not working until I tried to use my "Family
>Tree Maker" program's help files. But then I started trying other help
>files and most would not work, My brother also looked at it and noticed it
>too. I dont think that program caused it, I just never needed the help
>files much before. The computer I had before this did not have a "restore
>disk" I had my own OS disk. That is the only thing different I can think
>of. I called help desk at the "Family Tree Maker" place and also called
>where I got my computer and talked to them, everyone passed it on to someone
>else,. no help. I now have two computers. I tried that "Family Tree
>Program" on my new Dell computer, help files work just fine. All my help
>files work fine on this computer..
>
>christy
>
>----- Original Message -----
>From: "Don" <dsw32952@xxxxxxxxx>
>To: <pctechtalk@xxxxxxxxxxxxx>
>Sent: Monday, February 28, 2005 8:18 PM
>Subject: -=PCTechTalk=- Re: help files on win xp not working
>
>
> >
> >
> > Did Help ever work on the computer? If so when and what was being done
> > just
> > before it quit working?
> >
> > Can anybody else chime in on this? What might Help in all software have
> > in
> > common to cause this problem?
> >
> > Don
> >
> >
> > Do YOU want a gmail account invitation? Include your email address in the
> > body of a private message to dsw32952@xxxxxxxxx
> >
> >
> >
> >
> > ----- Original Message -----
> > From: "cristy" <poppy0206@xxxxxxx>
> > To: <pctechtalk@xxxxxxxxxxxxx>
> > Sent: Monday, February 28, 2005 5:39 PM
> > Subject: -=PCTechTalk=- Re: help files on win xp not working
> >
> >
> >> Hi Don,
> >>
> >> Actually the computer where the help files work is a "Dell". My other
> >> one
> >> which is a different brand and bought from Best Buy is the one with lost
> >> help files. I did what you suggested a year ago, called any support I
> >> could
> >> think of, none helped. At first I thought it was only on one program I
> >> had
> >> "family tree maker" but find other programs help files wont work either,
> >> I
> >> tried support and tried my restore disk twice. So, the only other option
> >> I
> >> could think of is to buy a copy of win xp home and try installing from
> >> scratch again. I am assuming maybe it is an operating system winxp file
> >> missing or something.
> >>
> >> cristy
> >> ----- Original Message -----
> >> From: "Don" <dsw32952@xxxxxxxxx>
> >> To: <pctechtalk@xxxxxxxxxxxxx>
> >> Sent: Monday, February 28, 2005 10:25 AM
> >> Subject: -=PCTechTalk=- Re: help files on win xp not working
> >>
> >>
> >>> Yes. I had that problem once on one of my Dell computers. I called
> >>> tech
> >>> support and they helped find a missing file and BINGO my Help worked.
> >>>
> >>> Unfortunately, that was so long ago and a one time event so I don't
> >>> remember
> >>> squat about the fix.
> >>>
> >>> I would suggest calling your tech support folks.
> >>>
> >>> As a side note... I have found the supprt forums at Dell to be filled
> >>> with
> >>> helpful people... I would not hesitate to visit them and ask
> >>> questions...
> >>> even "stupid" ones. And they are useful and available and FREE... even
> >>> after your warranty runs out. They are one reason I continue to buy
> >>> Dells
> >>> every time I need (or want) a new computer.
> >>>
> >>> If your computer does not have support forums I would look for a
> >>> different
> >>> brand of computer next time.
> >>>
> >>> Don
> >>>
> >>> Do YOU want a gmail account invitation? Include your email address in
> >>> the
> >>> body of a private message to dsw32952@xxxxxxxxx
> >>>
> >>>
> >>>
> >>>
> >>> ----- Original Message -----
> >>> From: "cristy" <poppy0206@xxxxxxx>
> >>> To: <pctechtalk@xxxxxxxxxxxxx>
> >>> Sent: Sunday, February 27, 2005 8:23 PM
> >>> Subject: -=PCTechTalk=- Re: -=PCTechTalk=-help files on win xp not
> >>> working
> >>>
> >>>
> >>>> Anyone ever heard of help files not working on a system? I used my
> >>>> restore
> >>>> disk that came with my computer twice and they still do not work. I
> >>>> tried
> >>>> some of my programs on my other computer, the help files work fine.
> >>>> The
> >>>> only thing left I can think of is to buy my own win xp home OS instead
> >>>> of
> >>>> using their restore disk start all over. Any one heard of this
> >>>> happening
> >>>> before.
> >>>>
> >>>> christy
> >>>>
> >>>
> >>> --
> >>> <Please delete this line and everything below.>
> >>>
> >>> To unsub or change your email settings:
> >>> //www.freelists.org/webpage/pctechtalk
> >>>
> >>> To access our Archives:
> >>> http://groups.yahoo.com/group/PCTechTalk/messages/
> >>> //www.freelists.org/archives/pctechtalk/
> >>>
> >>> For more info:
> >>> //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >>>
> >>>
> >>
> >>
> >> --
> >> <Please delete this line and everything below.>
> >>
> >> To unsub or change your email settings:
> >> //www.freelists.org/webpage/pctechtalk
> >>
> >> To access our Archives:
> >> http://groups.yahoo.com/group/PCTechTalk/messages/
> >> //www.freelists.org/archives/pctechtalk/
> >>
> >> For more info:
> >> //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >>
> >
> > --
> > <Please delete this line and everything below.>
> >
> > To unsub or change your email settings:
> > //www.freelists.org/webpage/pctechtalk
> >
> > To access our Archives:
> > http://groups.yahoo.com/group/PCTechTalk/messages/
> > //www.freelists.org/archives/pctechtalk/
> >
> > For more info:
> > //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >
> >
>
>
>--
><Please delete this line and everything below.>
>
>To unsub or change your email settings:
>//www.freelists.org/webpage/pctechtalk
>
>To access our Archives:
>http://groups.yahoo.com/group/PCTechTalk/messages/
>//www.freelists.org/archives/pctechtalk/
>
>For more info:
>//www.freelists.org/cgi-bin/list?list_id=pctechtalk
--
<Please delete this line and everything below.>
To unsub or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
For more info:
//www.freelists.org/cgi-bin/list?list_id=pctechtalk
Other related posts: