-=PCTechTalk=- Re: help files on win xp not working

Try this page, it has a lot of things to try under Why Doesn't Help and 
Support work?

http://www.kellys-korner-xp.com/top10faqs.htm

Bluebelle


----- Original Message ----- 
From: "cristy" <poppy0206@xxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, February 28, 2005 5:39 PM
Subject: -=PCTechTalk=- Re: help files on win xp not working


> Hi Don,
>
> Actually the computer where the help files work is a "Dell".  My other one
> which is a different brand and bought from Best Buy is the one with lost
> help files.  I did what you suggested a year ago, called any support I 
> could
> think of, none helped.  At first I thought it was only on one program I 
> had
> "family tree maker" but find other programs help files wont work either, I
> tried support and tried my restore disk twice.  So, the only other option 
> I
> could think of is to buy a copy of win xp home and try installing from
> scratch again.  I am assuming maybe it is an operating system winxp file
> missing or something.
>
> cristy
> ----- Original Message ----- 
> From: "Don" <dsw32952@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, February 28, 2005 10:25 AM
> Subject: -=PCTechTalk=- Re: help files on win xp not working
>
>
>> Yes.  I had that problem once on one of my Dell computers.  I called tech
>> support  and they helped find a missing file and BINGO my Help worked.
>>
>> Unfortunately, that was so long ago and a one time event so I don't
>> remember
>> squat about the fix.
>>
>> I would suggest calling your tech support folks.
>>
>> As a side note... I have found the supprt forums at Dell to be filled 
>> with
>> helpful people... I would not hesitate to visit them and ask questions...
>> even "stupid" ones.  And they are useful and available and FREE... even
>> after your warranty runs out.  They are one reason I continue to buy 
>> Dells
>> every time I need (or want) a new computer.
>>
>> If your computer does not have support forums I would look for a 
>> different
>> brand of computer next time.
>>
>> Don
>>
>> Do YOU want a gmail account invitation?  Include your email address in 
>> the
>> body of a private message to dsw32952@xxxxxxxxx
>>
>>
>>
>>
>> ----- Original Message ----- 
>> From: "cristy" <poppy0206@xxxxxxx>
>> To: <pctechtalk@xxxxxxxxxxxxx>
>> Sent: Sunday, February 27, 2005 8:23 PM
>> Subject: -=PCTechTalk=- Re: -=PCTechTalk=-help files on win xp not 
>> working
>>
>>
>>> Anyone ever heard of help files not working on a system?  I used my
>>> restore
>>> disk that came with my computer twice and they still do not work.  I
>>> tried
>>> some of my programs on my other computer, the help files work fine.  The
>>> only thing left I can think of is to buy my own win xp home OS instead 
>>> of
>>> using their restore disk start all over.  Any one heard of this 
>>> happening
>>> before.
>>>
>>> christy
>>>
>>
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