-=PCTechTalk=- Re: help files on win xp not working
- From: "cristy" <poppy0206@xxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 28 Feb 2005 21:24:48 -0500
To be honest, I never noticed it not working until I tried to use my "Family
Tree Maker" program's help files. But then I started trying other help
files and most would not work, My brother also looked at it and noticed it
too. I dont think that program caused it, I just never needed the help
files much before. The computer I had before this did not have a "restore
disk" I had my own OS disk. That is the only thing different I can think
of. I called help desk at the "Family Tree Maker" place and also called
where I got my computer and talked to them, everyone passed it on to someone
else,. no help. I now have two computers. I tried that "Family Tree
Program" on my new Dell computer, help files work just fine. All my help
files work fine on this computer..
christy
----- Original Message -----
From: "Don" <dsw32952@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, February 28, 2005 8:18 PM
Subject: -=PCTechTalk=- Re: help files on win xp not working
>
>
> Did Help ever work on the computer? If so when and what was being done
> just
> before it quit working?
>
> Can anybody else chime in on this? What might Help in all software have
> in
> common to cause this problem?
>
> Don
>
>
> Do YOU want a gmail account invitation? Include your email address in the
> body of a private message to dsw32952@xxxxxxxxx
>
>
>
>
> ----- Original Message -----
> From: "cristy" <poppy0206@xxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, February 28, 2005 5:39 PM
> Subject: -=PCTechTalk=- Re: help files on win xp not working
>
>
>> Hi Don,
>>
>> Actually the computer where the help files work is a "Dell". My other
>> one
>> which is a different brand and bought from Best Buy is the one with lost
>> help files. I did what you suggested a year ago, called any support I
>> could
>> think of, none helped. At first I thought it was only on one program I
>> had
>> "family tree maker" but find other programs help files wont work either,
>> I
>> tried support and tried my restore disk twice. So, the only other option
>> I
>> could think of is to buy a copy of win xp home and try installing from
>> scratch again. I am assuming maybe it is an operating system winxp file
>> missing or something.
>>
>> cristy
>> ----- Original Message -----
>> From: "Don" <dsw32952@xxxxxxxxx>
>> To: <pctechtalk@xxxxxxxxxxxxx>
>> Sent: Monday, February 28, 2005 10:25 AM
>> Subject: -=PCTechTalk=- Re: help files on win xp not working
>>
>>
>>> Yes. I had that problem once on one of my Dell computers. I called
>>> tech
>>> support and they helped find a missing file and BINGO my Help worked.
>>>
>>> Unfortunately, that was so long ago and a one time event so I don't
>>> remember
>>> squat about the fix.
>>>
>>> I would suggest calling your tech support folks.
>>>
>>> As a side note... I have found the supprt forums at Dell to be filled
>>> with
>>> helpful people... I would not hesitate to visit them and ask
>>> questions...
>>> even "stupid" ones. And they are useful and available and FREE... even
>>> after your warranty runs out. They are one reason I continue to buy
>>> Dells
>>> every time I need (or want) a new computer.
>>>
>>> If your computer does not have support forums I would look for a
>>> different
>>> brand of computer next time.
>>>
>>> Don
>>>
>>> Do YOU want a gmail account invitation? Include your email address in
>>> the
>>> body of a private message to dsw32952@xxxxxxxxx
>>>
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: "cristy" <poppy0206@xxxxxxx>
>>> To: <pctechtalk@xxxxxxxxxxxxx>
>>> Sent: Sunday, February 27, 2005 8:23 PM
>>> Subject: -=PCTechTalk=- Re: -=PCTechTalk=-help files on win xp not
>>> working
>>>
>>>
>>>> Anyone ever heard of help files not working on a system? I used my
>>>> restore
>>>> disk that came with my computer twice and they still do not work. I
>>>> tried
>>>> some of my programs on my other computer, the help files work fine.
>>>> The
>>>> only thing left I can think of is to buy my own win xp home OS instead
>>>> of
>>>> using their restore disk start all over. Any one heard of this
>>>> happening
>>>> before.
>>>>
>>>> christy
>>>>
>>>
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