-=PCTechTalk=- Re: help files on win xp not working

To be honest, I never noticed it not working until I tried to use my "Family 
Tree Maker" program's help files.  But then I started trying other help 
files and most would not work, My brother also looked at it and noticed it 
too.  I dont think that program caused it, I just never needed the help 
files much before.  The computer I had before this did not have a "restore 
disk" I had my own OS disk.  That is the only thing different I can think 
of.  I called help desk at the "Family Tree Maker" place and also called 
where I got my computer and talked to them, everyone passed it on to someone 
else,. no help.  I now have two computers.  I tried that "Family Tree 
Program" on my new Dell computer, help files work just fine.  All my help 
files work fine on this computer..

christy

----- Original Message ----- 
From: "Don" <dsw32952@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, February 28, 2005 8:18 PM
Subject: -=PCTechTalk=- Re: help files on win xp not working


>
>
> Did Help ever work on the computer?  If so when and what was being done 
> just
> before it quit working?
>
> Can anybody else chime in on this?  What might Help in all software have 
> in
> common to cause this problem?
>
> Don
>
>
> Do YOU want a gmail account invitation?  Include your email address in the
> body of a private message to dsw32952@xxxxxxxxx
>
>
>
>
> ----- Original Message ----- 
> From: "cristy" <poppy0206@xxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, February 28, 2005 5:39 PM
> Subject: -=PCTechTalk=- Re: help files on win xp not working
>
>
>> Hi Don,
>>
>> Actually the computer where the help files work is a "Dell".  My other 
>> one
>> which is a different brand and bought from Best Buy is the one with lost
>> help files.  I did what you suggested a year ago, called any support I
>> could
>> think of, none helped.  At first I thought it was only on one program I
>> had
>> "family tree maker" but find other programs help files wont work either, 
>> I
>> tried support and tried my restore disk twice.  So, the only other option
>> I
>> could think of is to buy a copy of win xp home and try installing from
>> scratch again.  I am assuming maybe it is an operating system winxp file
>> missing or something.
>>
>> cristy
>> ----- Original Message ----- 
>> From: "Don" <dsw32952@xxxxxxxxx>
>> To: <pctechtalk@xxxxxxxxxxxxx>
>> Sent: Monday, February 28, 2005 10:25 AM
>> Subject: -=PCTechTalk=- Re: help files on win xp not working
>>
>>
>>> Yes.  I had that problem once on one of my Dell computers.  I called 
>>> tech
>>> support  and they helped find a missing file and BINGO my Help worked.
>>>
>>> Unfortunately, that was so long ago and a one time event so I don't
>>> remember
>>> squat about the fix.
>>>
>>> I would suggest calling your tech support folks.
>>>
>>> As a side note... I have found the supprt forums at Dell to be filled
>>> with
>>> helpful people... I would not hesitate to visit them and ask 
>>> questions...
>>> even "stupid" ones.  And they are useful and available and FREE... even
>>> after your warranty runs out.  They are one reason I continue to buy
>>> Dells
>>> every time I need (or want) a new computer.
>>>
>>> If your computer does not have support forums I would look for a
>>> different
>>> brand of computer next time.
>>>
>>> Don
>>>
>>> Do YOU want a gmail account invitation?  Include your email address in
>>> the
>>> body of a private message to dsw32952@xxxxxxxxx
>>>
>>>
>>>
>>>
>>> ----- Original Message ----- 
>>> From: "cristy" <poppy0206@xxxxxxx>
>>> To: <pctechtalk@xxxxxxxxxxxxx>
>>> Sent: Sunday, February 27, 2005 8:23 PM
>>> Subject: -=PCTechTalk=- Re: -=PCTechTalk=-help files on win xp not
>>> working
>>>
>>>
>>>> Anyone ever heard of help files not working on a system?  I used my
>>>> restore
>>>> disk that came with my computer twice and they still do not work.  I
>>>> tried
>>>> some of my programs on my other computer, the help files work fine. 
>>>> The
>>>> only thing left I can think of is to buy my own win xp home OS instead
>>>> of
>>>> using their restore disk start all over.  Any one heard of this
>>>> happening
>>>> before.
>>>>
>>>> christy
>>>>
>>>
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