1. there is only one spot to download the 64 bit file from. 2. when i go to control panel>system, i don't see that. i take it you mean the general tab? i could have sworn i have seen it somewhere that says this is a 64 bit system, but now i don't know where i saw it.....grrrr. 3. i don't see anything about there being a bug. previously i had installed the 32 bit version and it only showed the thumbnails for paint shop pro files from version 7....all the newer files names as in verison 9 and above only show as the psp icon still. another thing..........when i go to the download page, there is a box at the top that says "you appear 2 b running windows XP or newer, 32-bit edition. recommended download" and then it has the one to download that i had installed previously. how do they know i have 32 or 64 bit?? i'm running xp pro sp 3 my pc is HP dc5800 Business Desktop PC, it's intel core 2 duo. I just found the specs for my pc and it shows this: Intel® Extended Memory 64 Technology - does this mean 64 bit? i used to run this program on my old Me machine and newer had a problem..........i guess i was using the 32-bit version, but all file names from psp 7 and 9 up showed up perfectly. here's the link to the specs on my pc.....maybe someone call tell me if it's 64 bit from this, otherwise where else on my pc would it tell me that? http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=3867898 thanks for all the help. sandy ----- Original Message ----- From: "dsw32952" <dsw32952@xxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Sunday, June 07, 2009 6:01 PM Subject: -=PCTechTalk=- Re: Help With Installing PSP Thumbnail Handler I can think of three possibilities: 1. The download button was linked to the wrong file (return to the website and try to get to the file following a different trail and confirm the filename and size match the one you downloaded) 2. You are not running a 64-bit OS. (Go to Control Panel > System to verify your are running a 64-bit version. It will say so on the opening page of the window) 3. There is a bug in the 64-bit version. (Go to the website and look for bug reports or user forums and search for bugs or topics on the problem) Don WhatzForDinner wrote: > I installed this some time back and noticed that it didn't work on my pc, > so today, having a little time to investigate, discovered that having a 64 > bit system, I needed a different version. The text file on my version > said it was only for 32 bit systems. So I went to the website and > downloaded the correct 64 bit version, saved the file to my desktop. But > now, when I click on the install exe it gives me this warning "This > installation package is for x64 based computers only. Go to the product's > website and look for a version for your operations system" lolol!! > Huh? > > Any suggestions? > > Thanks in advance, > > Sandy > > --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To subscribe, unsubscribe or modify your email settings: //www.freelists.org/webpage/pctechtalk OR To subscribe to the mailing list, send an email to pctechtalk-request@xxxxxxxxxxxxx with "subscribe" in the Subject. To unsubscribe send email to pctechtalk-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject. To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx To join our separate PCTableTalk off-topic group, send a blank email to: pctabletalk+subscribe@xxxxxxxxxxxxxxxx --------------------------------------------------------------- --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To subscribe, unsubscribe or modify your email settings: //www.freelists.org/webpage/pctechtalk OR To subscribe to the mailing list, send an email to pctechtalk-request@xxxxxxxxxxxxx with "subscribe" in the Subject. To unsubscribe send email to pctechtalk-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject. To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx To join our separate PCTableTalk off-topic group, send a blank email to: pctabletalk+subscribe@xxxxxxxxxxxxxxxx ---------------------------------------------------------------